Holly McCauley

• Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Notifying senior clinical staff of identified changes in patient's health and functional status of patients in a timely manner
• Undertake regular and urgent observations and assessments
• Follow the direction and delegation from senior clinical staff
• Assist with patient's personal hygiene, appearance and dietary input and output needs
• Prevent pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
• Conduct regular rounds to monitor patients' physical and mental status throughout shifts.
• Collaborate with nursing staff to create individualized care plans tailored to each patient's needs.
• Maintain a safe, sanitary and secure environment for patients.
• Adhere to care plans to contribute to optimal care outcomes in collaboration with members of the clinical team(s)
• Conduct aseptic technique wound dressings, providing education to patients
• Working collaboratively and communicating with other

healthcare staff

• Consistently maintain therapeutic and professional relationships with patients, their families, and staff

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted and communicated guests in with friendliness and professionalism.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• ·Direct supervision and management of up to eight children ranging from birth to ten years.
• General cleaning of the creche and gym areas.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred multiple incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Organised meetings and appointments for multiple company directors.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Communicated with multiple office departments to plan and organise meetings with clients.
• Managed the reception area including greeting and directing client and responding to telephone and in-person client requests.
• Compiled and entered data to the Australian Taxation Office.
• Conducted professional filing for all clients.
• Managed and ordered office supplies for all office departments.
• Prepared conference rooms for large company meetings.
• Organized incoming and outgoing mail daily.
• Conducted daily office banking.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed and implemented successful staff incentive programs to motivate employees.
• Interacted well with customers to build connections and nurture relationships.