Holly McClure

• Provide support in delivering strategic and annual plans for the Health and Branch Network
• Collaborate with specialist functions and others to maximize performance outcomes.
• Assist in working on multiple concurrent projects of varying complexity and scale from concept through to post-implementation phase.
• Assist in capturing key decisions and their outcomes
• Interact and coordinate activities, including organizing workshops and meetings, with sponsors, executives, project team members, other parts of the business and external parties.
• Participate in the design, build and roll-out of business change programs aimed at strengthening GMHBA's performance.

• Administration and operational support including meeting coordination, diary and email management, travel requirements, bookings and event management
• Perform daily invoicing functions, account statement reconciliation, coding invoices and liaising with accounts payable
• Support operational business – Health Services including GMHBA Eye Care and GMHBA Dental, covering reception when necessary
• Work closely with Senior Management to develop initiatives to improve operational process efficiencies
• Undertake projects, research and use own initiative to drive projects from commencement to completion or as required
• Assist in development and review of procedure, training and induction manuals
• Provide advice, share knowledge and identified solutions/wins with others to facilitate strong team performance
• Maintain positive and constructive relationships with internal and external stakeholders
• Project Coordination for Accreditation of Medical, Dental Practices and supported Care Coordination Service Accreditation
• Support payroll process for Associates

• Answer inbound enquires and serve all customers efficiently and effectively.
• Process Frank's work activities such as new member paperwork, contributions, membership changes, etc.
• Ensure knowledge is up to date with Frank products, technology and services as Health Insurance Industry
• Meet Frank KPIs on daily basis.
• Support Membership Officer by processing direct debit payments, sending correspondence to members in arrears, compiling reports, processing special offer and rewards payments.

• Ensure District/Regional office is managed in efficient and effective manner.
• Prepare correspondence, briefing notes and reports for District as directed by Operations Manager
• Provide administration support for meetings including agenda preparation, schedule meetings, catering requirements, minute taking, liaising with Senior Management on meeting outcomes where required.
• Develop, coordinate and improve local systems and processes to ensure maximum efficiency.
• Coordinate and maintain facilities (District Command Centre, Incident Control Centre)
• Create and maintain rosters during Fire Danger Period for District Command Centre
• Develop and maintain effective network and co-operative relationships with internal and external client base ensuring that items raised are dealt with in responsive, timely and professional manner.

• Administration and support associated with career firefighter recruit programs including; Fiskville facilities, Training records, Internal & External service providers, Learning materials
• Assist with logistical requirements for recruit programs including; Uniform, Personal Protective Clothing and Equipment, Learning materials, Accommodation and Meals, Facilities
• Ensure accurate and timely data entry, project and performance reporting together with effective control of confidential information, data management and record keeping.
• Assist with coordinating, planning and implementation of key recruit programs; Career firefighter graduation ceremonies, Formal dinners, Orientation days, Pre-Course Information sessions.
• Liaise with key stakeholders including external consultants and contractors to ensure timely delivery of goods and services.
• Provide key administrative and technical support to recruit course instructors and external providers.

• Allocation of accommodation for Recruits, Recruit Instructors and guest Instructors at College
• Booking of vehicles, training facilities & resources, meals both internal and externally of the CFA
• Develop and coordinate rosters for recruiting process.
• Processing timesheets of Recruit Instructors, internal and external
• Coordinate uniform fit outs and uniform orders.
• Assist with planning, organisation and coordination of College Graduation and formal occasions.
• Oversee Managers calendar and appointments.
• Minuting staff meetings and progress interviews with Recruits, Instructors, Operations Officer, Deputy

(Originally employed for 3 months temp work with CFA)

• Provide excellent customer service to internal and external visitors of college, including effective and efficient drafting of correspondence.
• Data entry, filing, records administration and administration of other related databases and systems.
• Coordinate bookings for travel and accommodation on and off site
• Establish and maintain professional network and co-operative relationships with internal and external clients.
• Prepare and collate documents that may include letters, memo's, reports, minutes and briefing notes.
• Scheduling of meetings, appointments and use of facilities and vehicles at college
• Provide support at meetings including, organising and scheduling, agenda preparation, venue and catering requirements and minute taking.

Centrelink (Originally employed for 6 weeks temp work)

• Handling range of Family & Parenting calls including Family Tax Benefit income estimate updates, Child Care Benefit & Rebate, Non-lodgers, School Kids Bonus enquiries
• Processing earnings reported by range of customers
• Booking Jobseeker appointments
• Effective communication with broad range of customers
• Submitting and processing Australian Government Disaster Relief Payment claims for QLD flood victims