Holly Mellors

Key responsibilities:

• Managing daily operations as Head Barista, directing front and back of house affairs.
• Ensuring all company ordering requirements are met, liaising with suppliers to schedule deliveries and organise payments.
• Setting, monitoring and optimising budgets.
• Recruiting and training employees to high standards in customer service and food safety.
• Providing a clear channel of communication between staff and upper management. Coordinating employees needs, creating a safe work environment
• Maintaining relationships with key vendors and representing the business in negotiation situations.

Key achievements:

• Enforcing and maintaining the highest calibre of customer service standards with my team
• Restructured layouts to promote efficient service and improve shopfront aesthetic.
• Remaining a confident decision maker in a fast pace environment.
• Introduced a low waste attitude to the kitchen and barista teams.

Key responsibilities:

• Managing and organising important appointments, meetings and phone calls
• Supervising stock and ordering throughout the veterinary practice
• Leading debt collection and claims, liaising with a 3rd party agency to ensure all debtors were settled.
• Sympathetically handling clients' emotions, remaining considerate and caring at all times
• Working with Microsoft Excel and Word on a daily basis
• Conversing over the phone confidently
• End of day banking

Key achievements:

• Managing the emotional aspects of the job, whilst remaining professional and on task
• Voluntarily updating and organising all computer systems and archives

Key responsibilities:

• Executing orders to the highest standard in an award winning venue
• Supervising a team to ensure a successful service
• Calibrating up to 5 coffee machines twice a day to guarantee consistency
• Daily restocking, using a till, card machine and handling cash

Key achievements:

• Obtained exemplary communication skills working with a team of over 80 members
• Played a significant role in the team, winning 'Restaurant of the Year' in both 2021 and 2022
• Led a team on a daily basis to ensure customers were satisfied and team members productive
• Developed impeccable time management skills, allowing me to prioritise tasks and perform consistently, even in demanding environments