Holly Middlebrook
Piallaway,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Treasurer
Gunnedah Motorcycle Club
Gunnedah, NSW
01.2022 - Current
- Ensured timely payment of vendors and creditors through regular follow-ups.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
Accounts Manager
Middlebrook Air Operations Pty Ltd
Piallaway, NSW
01.2008 - 04.2024
- Reviewed and approved monthly journal entries, account reconciliations, and financial statements.
- Managed relationships with banks and other third parties involved in finance matters.
- Prepared annual budgets and monitored actual performance against budget goals.
- Contributed to improvements in procedures and operations.
- Built and maintained productive relationships with customers and internal partners.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Maintained updated records of all assets owned by the company.
- Created detailed forecasts for cash flow planning purposes.
- Identified customer needs by asking questions and advising on best solutions.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Monitored compliance with government regulations regarding taxes, insurance coverage.
Treasurer
Carroll Public School P & C
Carroll
09.2018 - 01.2021
- Ensured timely payment of vendors and creditors through regular follow-ups.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
Gunnedah Mobile Dog Grooming
Owner
Piallaway
03.2008 - 10.2013
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned ears, trimmed nails, plucked hair from ear canals, clipped their coats.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Bathed and groomed pets using gentle techniques.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Administrator
NFS Agribusiness
Gunnedah, NSW
01.2006 - 12.2007
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Managed office supplies inventory and placed orders when necessary.
- Checked office stock to determine supply levels and maintain inventory.
- Identified needs of customers promptly and efficiently.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Norwich Interior Mouldings
John Whyte
Norfolk, England
01.2003 - 01.2005
- Day to day running of the office including all administrative tasks
- Banking and reconciliation of accounts.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Completed day-to-day duties accurately and efficiently.
Receptionist
Broadland Council Training Centre
Norfolk, England
01.2000 - 01.2003
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Organized conference room reservations for meetings or events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted visitors and provided them with assistance.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Cawston College
Aylsham, Norfolk, England06-1999
Skills
- Excel, Word, Powerpoint Proficiency
- Banking Best Practices
- Bookkeeping
- Account Reconciliation
- Finance
- Document Control
- Calendar Management
- Database Management
- Administrative Support
- Payroll and Budgeting
- Customer Relations
- Accounting Understanding
- Reporting and Documentation
- Customer Service
- Microsoft Office
- Administrative and Office Support
- Professional Phone Voice
- Inbound and Outbound Calling
Certification
- Class C Driving License
- Administration NNQ Level 2 and 3
- Customer Services NVQ Level 3
- RSA Text Processing Part 1 - Distinction
- RSA Word Processing Part 1 and 2 - Distinction
- Level 3 award in Communication (City & Guilds)
- Level 2 award in Application of Number (City & Guilds)
- Level 3 - award in Improving Own Learning (City & Guilds)
- Business Administration Advanced Modern Apprenticeship (Business Skills at Work)
- Grade 4 Flute
Timeline
Treasurer
Gunnedah Motorcycle Club
01.2022 - Current
Treasurer
Carroll Public School P & C
09.2018 - 01.2021
Gunnedah Mobile Dog Grooming
Owner
03.2008 - 10.2013
Accounts Manager
Middlebrook Air Operations Pty Ltd
01.2008 - 04.2024
Administrator
NFS Agribusiness
01.2006 - 12.2007
Norwich Interior Mouldings
John Whyte
01.2003 - 01.2005
Receptionist
Broadland Council Training Centre
01.2000 - 01.2003
High School Diploma -
Cawston College
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