Thi Ngoc Hien Nguyen
Eight Mile Plains,QLD
Summary
Dynamic leader with proven expertise in team and staff management, honed at Pho Mai Logan Central and Arndale Bakery. Excelled in inventory control, reducing waste by optimizing resource use. Demonstrated excellence in customer engagement, driving repeat business through outstanding service. Skilled in fostering high-quality food and service standards, achieving significant efficiency and consistency.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Pho Mai Logan Central
03.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Bakery Manager
Arndale Bakery
02.2018 - 07.2022
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Education
Bachelor of Social Work - Social Work
Queensland University of Technology
Brisbane, QLD12-2026
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Pho Mai Logan Central
03.2020 - Current
Bakery Manager
Arndale Bakery
02.2018 - 07.2022
Bachelor of Social Work - Social Work
Queensland University of Technology
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