Holly Nicolson
Leneva,VIC
Summary
My goal is to gain employment that will utilise my existing skills and gain and develop new skills. I am motivated to continue with ongoing training to improve my knowledge and
performance in a new career path. I enjoy the challenges of problem solving and having opportunities to expand my experiences and further my skills and responsibilities within the
workplace.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Country Care Group
03.2019 - Current
- Answered phone calls, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responded to Internal and External email addressing inquires and concerns effectively.
- Training new Staff members.
- Worked on DVA, TAC and Workforce portals effectively.
Administrator/Customer Service Representative
Rehab Hire
06.2018 - 01.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Worked on DVA, TAC and Workforce portals effectively.
Personal Care Assistant
Hobson Bay Aged Care
11.2017 - 05.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Teacher Aide
Freyberg High School
11.2015 - 11.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed Student behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Rehabilitation Coach
Bupa Care Services
07.2013 - 11.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Team Manager
Ryder Cheshire Foundation
08.2004 - 06.2013
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
Education
No Degree -
On Line Training
New Zealand08.2004
High School Diploma -
Awatapu College
New Zealand12.2001
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Customer and client relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
Timeline
Administrative Assistant
Country Care Group
03.2019 - Current
Administrator/Customer Service Representative
Rehab Hire
06.2018 - 01.2019
Personal Care Assistant
Hobson Bay Aged Care
11.2017 - 05.2018
Teacher Aide
Freyberg High School
11.2015 - 11.2017
Rehabilitation Coach
Bupa Care Services
07.2013 - 11.2015
Team Manager
Ryder Cheshire Foundation
08.2004 - 06.2013
No Degree -
On Line Training
High School Diploma -
Awatapu College
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