Holly Omalley
South Bowenfels,NSW
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at Zig Zag Motel Lithgow by leveraging my expertise in customer service and cash handling. Demonstrated exceptional multitasking abilities and team collaboration, consistently maintaining a clean and efficient dining space, contributing to a notable improvement in service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Zig Zag Motel Lithgow
2022.08 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- used cash registers
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Certificate II in Career Preparation - Career Preparation
TAFE Nsw Lithgow
2 Hill St, Lithgow NSW 279006.2019
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
house keeping work
bartender work
Cash Handling
Order Taking
Safe Food Handling
Hospitality service expertise
Payment Processing
Memory retention
Food Running
Menu Memorization
Dining area maintenance
Allergy awareness
Beverage Preparation
Ordering Procedures
Certification
Responsible service of alcohol
responsible conduct of gambling
Timeline
Waitress
Zig Zag Motel Lithgow
2022.08 - Current
Certificate II in Career Preparation - Career Preparation
TAFE Nsw Lithgow
Responsible service of alcohol
responsible conduct of gambling
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