Holly Oneil
Portland,NSW
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Mudgee Honey Haven. Excels in fast-paced environments, demonstrating exceptional time management and complex problem-solving skills. Adept at fostering professional relationships and maximizing business outcomes through strategic cost control and team mentorship. Skilled in verbal communication and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Mudgee Honey Haven
Mudgee, NSW
04.2018 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cash handling/ banking
- Opening & closing of register floats
Take Away
Portland Take Away
Portland
01.2017 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Year 11 -
Lithgow High School
Lithgow, NSWSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Work well in a team environment
- Open to growing my skills in the work place
Certification
RSA
RCG
FOOD SAFTEY HANDLING
FOOD SAFTEY SURPERVISOR
BARISTA
Timeline
Manager
Mudgee Honey Haven
04.2018 - 10.2023
Take Away
Portland Take Away
01.2017 - 02.2017
Year 11 -
Lithgow High School