Holly Parker
Rockhampton
Summary
Prepared to commence my journey at University in March, I am eager to join a team as a casual employee. With valuable experience in effectively addressing and resolving customer issues has instilled confidence in my ability to contribute to the team's success. Strong focus on team collaboration and dedication to achieving positive outcomes have been recognized throughout previous roles. Renowned for reliability and adaptability, possessing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Suncoast Dental
06.2019 - 02.2025
- Use of dental programs including Exact and Praktika
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office settings and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endodontic procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Ordering of stock and medical supplies.
- Setting up and assisting during IV sedations.
Customer Service Supervisor
IGA Supermarket
10.2015 - 06.2019
- Originally commencing with the IGA as a Junior Customer Service Assistant in 2015,
I was quickly promoted to the role of Supervisor. - Responsible for successfully supervising 4-5 staff and working in a fast-paced team environment, while also taking ownership of both opening and closing the store.
- Accepting cash from Cash Transit Company, counting and then signing off, prior to filling the cash drawer ready for business.
- Filling the till daily and checking the change draw, ensuring a correct balance at the end of each shift.
- Providing the best possible service to our customers, communicating and responding to enquiries by phone as to products in store, or ordering of special requests.
- Ensuring the store presents well with displays and merchandise and monitoring the required hourly check protocol, ensuring nothing spilt on the floor which could cause a WH&S incident and prioritising my workload to meet all deadlines and tasks.
- Ordering of Cigarette Stock, receiving, verifying and logging all details.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Oral Health - Dentistry
Tafe Queensland
Rockhampton, QLD01-2027
STEPS Program -
CQ University
10.2024
Certificate - Provide Cardiopulmonary Resuscitation
Training Desk
05.2024
Certificate - Provide First Aid
Training Desk
09.2022
Certificate III - Dental Assisting
TAFE Queensland
11.2020
Certificate II - Hospitality
Tafe Queensland
High School Diploma -
Nambour State High School
11.2016
Skills
- People skills
- Working in a group environment
- Problem resolution
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Order processing
- Account updating
- Customer service
- Active listening
Timeline
Dental Assistant
Suncoast Dental
06.2019 - 02.2025
Customer Service Supervisor
IGA Supermarket
10.2015 - 06.2019
STEPS Program -
CQ University
Certificate - Provide Cardiopulmonary Resuscitation
Training Desk
Certificate III - Dental Assisting
TAFE Queensland
Bachelor of Oral Health - Dentistry
Tafe Queensland
Certificate - Provide First Aid
Training Desk
Certificate II - Hospitality
Tafe Queensland
High School Diploma -
Nambour State High School
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