Summary
Overview
Work History
Education
Skills
Keyskillset
Timeline
Generic

Holly Peng

Glen Huntly,VIC

Summary

Results-driven and compassionate Customer Service Professional with over 8 years of diverse experience in retail, healthcare, real estate, sales, and design industries. Passionate about assisting people and resolving customer concerns, consistently delivering positive outcomes in fast-paced environments. Highly computer literate with proven expertise in efficiently navigating various software applications, including Microsoft Suite, and customer management systems such as CRM Salesforce. Exhibits excellent interpersonal skills, excelling in both telephone and face-to-face communication, with a demonstrated ability to foster and maintain positive customer relations.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

High Street Medical Clinc
09.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • able to mult-tasks and working under pressure

Swimming Teacher

Harold Holt Pool
01.2024 - Current


  • Provided constructive feedback to students, helping them identify areas for improvement and develop their swimming abilities.
  • Assisted fellow instructors in refining teaching methods, leading to improved overall team performance.
  • Maintained accurate records of student progress, communicating regularly with parents regarding achievements and goals.
  • specially advance skills on teaching kids with special needs and infant group class. able to teach from 6month to adult class



Customer Service Manager

Ramsay Pharmacy
11.2022 - 02.2023
  • Increased patient satisfaction ratings by 20% through personalised consultations and educational initiatives on drug interactions and optimal administration methods
  • Implemented a new inventory management system that reduced errors by 15% and improved efficiency in prescription fulfillment
  • Developed and led a training program for interns and technicians that resulted in 100% of participants passing their professional certification exams
  • Provide Excellent customer service including educating patients on potential drug interactions, side effects, and optimal administration methods
  • Strong planning and organisational skills in developing and implementing policies and procedures for effective pharmacy management
  • Excellent leadership and mentorship in trained pharmacy interns and newly hired technicians
  • Conducted detailed prescription reviews against safety standards and insurance requirements to support and advocate for patients
  • Recommended over-the-counter devices or medication options to patients, tailored to individual symptoms, demonstrating a passion for assisting people
  • Produced and presented monthly financial reports (income statements, balance sheets, cash flow statements) to the Board of Directors, indicating a high level of computer literacy and proficiency with complex processes

Deputy Manager

Stender Cosmetics Chadstone Shopping Centre
03.2022 - 08.2022
  • Reduced supply costs by 10% through renegotiation with suppliers and introduction of cost-effective alternatives
  • Achieved a 25% decrease in average customer service response time by implementing new operational procedures
  • Played a key role in a team that exceeded sales targets for six consecutive months, resulting in a 30% increase in store revenue
  • Evaluated suppliers to maintain cost controls and improve operations, demonstrating an ability to identify improvement opportunities
  • Introduced innovative methods, practices, and systems to reduce turnaround time, showing strong planning and organizational skills
  • Regularly reviewed performance results, and took authorized corrective measures when needed, highlighting quick decision-making abilities
  • Actively participated in the planning process to align with and achieve corporate objectives, reflecting strong strategic planning and organization skills
  • Maintained excellent customer care and service standards in all interactions

Graphic Designer

VIC Home Realestate Group
02.2019 - 08.2021
  • Promoted from Graphics Assistant to Graphics Specialist within one year due to exceptional performance and demonstrated leadership
  • Created a digital advertising campaign that increased online engagement with local businesses by 40%
  • Reduced project turnaround time by 15% through the development and implementation of streamlined design processes
  • Conducted customer consultations to present mockups and collect feedback for adjustments, displaying excellent customer service skills
  • Designed engaging digital displays for online advertising targeting local businesses, highlighting high computer literacy and software navigation
  • Applied expert knowledge of production processes to create high-quality images, indicating strong technical competency

Sales Representative

Ducttech PTY LTD
08.2016 - 09.2018
  • Established relationships with 50+ new clients in the first year, resulting in a 20% increase in total company sales
  • Developed and executed a customer follow-up program that improved customer retention rates by 30%
  • Received the 'Employee of the Month' award three times due to exceptional customer service and consistent achievement of sales targets
  • Served as a key liaison between the company, clients, and prospects for inquiries, issues, order management, and post-sales follow-up, embodying exceptional customer relations skills
  • Implemented marketing strategies and techniques that contributed to increased revenue and customer satisfaction, showcasing strategic planning and organizational skills

Sales Assistant

Great City Travel Agency
09.2015 - 10.2016
  • Successfully upsold travel packages, contributing to a 15% increase in quarterly sales revenue
  • Implemented a new client tracking system in Salesforce that reduced data entry errors by 20% and improved lead follow-up efficiency
  • Coordinated and executed five successful sales events, each attended by over 100 prospective clients, resulting in a 25% increase in new customer bookings
  • Responsively fielded customer inquiries about products, availability, and pricing, exemplifying excellent customer service skills
  • Collaborated with loss prevention teams in monitoring shopper behavior, indicating attention to company procedures and safety standards
  • Coordinated logistics and catering for meetings and sales events, showing strong planning and organizational skills

Consultant and Sales Assistant

Newstar Lmmigtion Intermediary
05.2013 - 05.2013
  • Collaborated with teams to define, strategize and implement marketing and web strategies
  • Onboarded and managed new client accounts to boost retention rates

Education

MBA - MARKETING MANAGEMENT AND RESEARCH

Kaplan Business School

MASTER OF ARTS - MASTER OF DESIGN

Monash University
Caulfield, VIC

Skills

  • MS Office suite
  • Outlook
  • Teams
  • SharePoint
  • OneDrive
  • Word
  • PowerPoint
  • Excel
  • best practice
  • CRM Salesforce
  • Paperwork processing
  • New procedures
  • Technologies
  • Accounting software
  • MYOB
  • Xero
  • Adobe Creative Suite
  • Photoshop

Keyskillset

  • Proficient in the full MS Office suite: Outlook, Teams, SharePoint, OneDrive, Word, PowerPoint, and Excel.
  • High level of accurate data entry (CRM Salesforce) and meticulous paperwork processing.
  • Quick learner of new procedures and technologies.
  • Proficiency in accounting software: MYOB & Xero.
  • Proficient in Adobe Creative Suite: Photoshop, InDesign, and Illustrator.
  • Skilled in photography with a keen eye for detail.
  • Savvy with social media platforms and online promotions.
  • Impressive presentation design and delivery capabilities.

Timeline

Medical Receptionist

High Street Medical Clinc
09.2024 - Current

Swimming Teacher

Harold Holt Pool
01.2024 - Current

Customer Service Manager

Ramsay Pharmacy
11.2022 - 02.2023

Deputy Manager

Stender Cosmetics Chadstone Shopping Centre
03.2022 - 08.2022

Graphic Designer

VIC Home Realestate Group
02.2019 - 08.2021

Sales Representative

Ducttech PTY LTD
08.2016 - 09.2018

Sales Assistant

Great City Travel Agency
09.2015 - 10.2016

Consultant and Sales Assistant

Newstar Lmmigtion Intermediary
05.2013 - 05.2013

MASTER OF ARTS - MASTER OF DESIGN

Monash University

MBA - MARKETING MANAGEMENT AND RESEARCH

Kaplan Business School

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