Summary
Overview
Work History
Education
Skills
References
Timeline
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Holly Petrie-Coughlan

Wantirna South,VIC

Summary

Highly experienced in the customer experience for large corporations as well as being established in fast paced and challenging environments. Ready to learn and grow within retail and eager to develop customer service skills.

Overview

3
3
years of professional experience

Work History

Team Member

Kmart Australia - Eastland Shopping Centre VIC
09.2022 - Current
  • Currently in my time at Kmart, I have been able to further develop my customer service skills
  • I have also been trained in cash handling and electronic systems relating to retail, including stock information and returns
  • I have also been able to develop my skills in leadership, through training people in areas they are yet to learn.

Netball Coach

06.2021 - Current
  • Doing netball coaching I have learnt how to handle and deal with overwhelming situations that is caused by those who I am leading
  • I have learnt skills around leadership and time management through training sessions.

Merchandise Attendant

Delaware North - Richmond VIC
02.2024 - 02.2024
  • In this role, I worked the Taylor Swift concert in the merchandise stands
  • I worked within a busy environment and learned how to interact with customers in a meaningful way under time constraints.

Work Placement Student

Wattle Planet Early Learning Centre - Wantirna VIC
06.2023 - 09.2023
  • Within this work placement, I volunteered 60 hours in a childcare to ensure I completed required time for my Certificate III in Early Childhood Education and Care.

Team Member

McDonald's - Knoxfield VIC
12.2021 - 09.2022
  • Within this role, I was trained heavily in customer service and in electronic ordering systems
  • In addition to developing these skills, I was also trained around health standards in a fast food environment as well as food handling processes.

Education

Currently Year 12 VCE
Wantirna College

Certificate III in Early Childhood Education - Early Childhood Education

Box Hill Institute of TAFE
09.2024

Skills

  • Leadership
  • Problem solving
  • Time management
  • Communication skills
  • Organisational skills
  • Teamwork
  • Customer service
  • Cash management
  • Food safety/handling

References

Upon request 

Timeline

Merchandise Attendant

Delaware North - Richmond VIC
02.2024 - 02.2024

Work Placement Student

Wattle Planet Early Learning Centre - Wantirna VIC
06.2023 - 09.2023

Team Member

Kmart Australia - Eastland Shopping Centre VIC
09.2022 - Current

Team Member

McDonald's - Knoxfield VIC
12.2021 - 09.2022

Netball Coach

06.2021 - Current

Currently Year 12 VCE

Certificate III in Early Childhood Education - Early Childhood Education

Box Hill Institute of TAFE

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Holly Petrie-Coughlan