HOLLY PRATT
Ferntree Gully,VIC
Summary
Talented individual consistently driven for success in providing excellent customer service and high-quality client support. Industrious and committed with skills for multitasking and managing time well. Maintains significant work ethic with an enthusiastic approach. Ready to leverage training and experience to take on new professional challenges. Available for immediate start.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Eyelash Technician
Self Employed
10.2019 - Current
- Ensured client satisfaction by providing eyelash extension and brow services customised to the individuals preferences.
- Maintained a high level of professionalism and consistently delivering outstanding outcomes resulting in repeat clientele.
- Guaranteed client safety by strictly adhering to sanitation guidelines and maintaining a clean, hygienic work environment.
- Assembled an outstanding scheduling process for improved client experience and better time management.
Support Worker
Mable
03.2022 - 01.2024
- Improved client independence by developing personalised support plans tailored to individual needs and goals.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Transported clients safely to and from school, appointments and social activities.
- Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
Support Worker
Calvary Community Care
04.2021 - 03.2022
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted clients with home maintenance and daily living needs to ensure general wellness.
Pharmacy Assistant
Priceline Pharmacy
02.2019 - 03.2020
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Encouraged member sign ups to reach the daily store goal.
Sales Assistant
Harris Scarfe
10.2016 - 02.2019
- Increased sales in the retail department by providing excellent service and building customer relationships leading to repeat business and referrals.
- Collaborated with other team members to achieve an efficient store environment.
- Assisted in inventory management by restocking merchandise for excellent sales performance.
Education
Emmaus College
Vermont, VICBox Hill Institute of TAFE
Melbourne, VIC10.2019
Skills
- Complex Problem-Solving
- Organisation skills
- Customer service
- Attention to detail
- Rapid learner
- Relationship Building
- Proficient computer skills
- Sanitation Standards
Certification
Eyelash Extension Certificate - 2019
SIR20116 Certificate two in Community Pharmacy - 2019
Timeline
Support Worker
Mable
03.2022 - 01.2024
Support Worker
Calvary Community Care
04.2021 - 03.2022
Eyelash Technician
Self Employed
10.2019 - Current
Pharmacy Assistant
Priceline Pharmacy
02.2019 - 03.2020
Sales Assistant
Harris Scarfe
10.2016 - 02.2019
Emmaus College
Box Hill Institute of TAFE
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