Holly Price
Melbourne,VIC
Summary
Resourceful and reliable employee known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experience and streamline operations. Committed to building and maintaining rapport with customers, keeping organised environments, leveraging multiple soft skills to enhance customer satisfaction and workplace harmony.
Overview
4
4
years of professional experience
Work History
Front of House Employee
The San Telmo Group
Melbourne, Victoria
09.2022 - 11.2022
- Greeted customers and provided friendly customer service.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
VIP Hostess
Pulse Entertainment
Melbourne, VIC
05.2022 - 08.2022
- Displayed excellent customer service skills at all times while interacting with guests.
- Conducted regular inspections of the premises to identify potential hazards or maintenance needs.
- Processed payments for services rendered accurately and efficiently.
- Escorted VIPs through the facility while providing detailed information about services offered.
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
- Developed strong relationships with clients by responding promptly to inquiries, requests, and concerns.
- Provided information about available services and amenities to VIP clients.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Customer Service Advisor
Bupa Australia & New Zealand
Melbourne , VIC
10.2019 - 10.2020
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
- Processed applications for health insurance policies and ensured accuracy of information provided.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- Maintained up-to-date knowledge of the latest trends in the health insurance industry.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Developed relationships with clients and managed their accounts on a regular basis.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
Customer Service Consultant
Serco
Melbourne , VIC
05.2019 - 09.2019
- Answered customer inquiries and provided accurate information regarding personal income tax returns
- Provided excellent customer service to resolve customer inquiries in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked the progress of income tax returns from start to finish to ensure timely outcome of income tax return refunds.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Year Level 10 -
Wheelers Hill Secondary College
Wheelers Hill, VICSkills
- Strong Work Ethic
- Team Collaboration
- Detail-Oriented
- Great Interpersonal and Communication Skills
- Problem Solving Skills
- Time Management Skills
Timeline
Front of House Employee
The San Telmo Group
09.2022 - 11.2022
VIP Hostess
Pulse Entertainment
05.2022 - 08.2022
Customer Service Advisor
Bupa Australia & New Zealand
10.2019 - 10.2020
Customer Service Consultant
Serco
05.2019 - 09.2019
Year Level 10 -
Wheelers Hill Secondary College
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