Summary
Work History
Education
Skills
Timeline
Generic

Holly Sargeant

Noosa Heads ,Queensland

Summary

A dedicated and customer-focused hospitality professional with experience in restaurant and customer service roles. Skilled in delivering excellent service, handling customer inquiries, and maintaining a welcoming atmosphere. Adept at working in fast-paced environments, multitasking, and collaborating with a team to ensure customer satisfaction.

Work History

Waitress

The White Horse Inn
  • Provided exceptional customer service by taking orders, serving food and drinks, and ensuring customer satisfaction
  • Maintained a professional and friendly demeanour while working in a busy restaurant environment
  • Developed strong communication and teamwork skills while working closely with colleagues and management
  • Consistently received positive feedback from customers and managers for outstanding service

Shop Assistant

Rosebourne
  • Assisted customers in selecting products, answering inquiries, and handling transactions
  • Enhanced active listening skills to better understand and cater to customer needs
  • Maintained store presentation and ensured a positive shopping experience for all customers

Activity Leader

PH Sports
  • Led and organised activities for children aged 4-11, developing strong leadership and multitasking skills
  • Completed training in first aid, safeguarding, and food hygiene, ensuring a safe and structured environment
  • Improved organizational and responsibility skills by managing schedules and activity plans

Foster Recruitment Assistant

Hampshire County Council
  • Handled diverse responsibilities including answering enquiry line calls, managing inbox, and addressing social media enquiries.
  • Guided prospective foster carers by assessing their suitability and providing initial support while maintaining communication logs.
  • Supported marketing efforts through participation in awareness events across Hampshire and utilized Swift for efficient task management.

Police Contact Enquiry Officer

Hampshire Constabulary
  • Performed various roles including critical assessment of inquiries, formation of official police reports, and accurate and clear information recording.
  • Achieved certifications in multiple areas such as first aid, confidentiality practices, and safeguarding principles.

Family Time Supervisor

Hampshire County Council
  • Supervised family interactions in a professional capacity, ensuring safety and adherence to protocols
  • Developed strong observational and interpersonal skills, which translate well to customer service roles
  • Maintained detailed records and communicated effectively with parents, social workers, and colleagues

Education

Health and Social Care Extended Diploma -

Andover College
08.2022

9 GCSEs - 7's, 6's, 5's, and 4's

John Hanson Secondary School
08.2019

Skills

  • Excellent customer service and communication skills
  • Ability to work efficiently in fast-paced environments
  • Strong teamwork and collaboration abilities
  • Active listening and problem-solving skills
  • Cash handling and POS system experience
  • Food safety and hygiene knowledge

Timeline

Health and Social Care Extended Diploma -

Andover College

9 GCSEs - 7's, 6's, 5's, and 4's

John Hanson Secondary School

Waitress

The White Horse Inn

Shop Assistant

Rosebourne

Activity Leader

PH Sports

Foster Recruitment Assistant

Hampshire County Council

Police Contact Enquiry Officer

Hampshire Constabulary

Family Time Supervisor

Hampshire County Council

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Holly Sargeant