Summary
Overview
Work History
Education
Skills
Timeline
Barista

Holly Shepherd

Sydney,NSW

Summary

Knowledgeable Barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognised for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in working in fast-paced environment.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks UK
Glasgow, UK
09.2022 - 06.2025
  • Crafted high-quality beverages following standardised recipes to ensure consistency and taste.
  • Maintained cleanliness and organization of workspace to comply with health and safety regulations.
  • Provided exceptional customer service by actively listening and responding to customer needs.
  • Trained new baristas on equipment operation and beverage preparation techniques to enhance team efficiency.

Intern

Enterprise Rent-A-Car
Glasgow, UK
06.2023 - 09.2023
  • Assisted in vehicle inventory management, ensuring accurate tracking and availability for customer needs.
  • Supported customer service operations by addressing inquiries and resolving issues efficiently.
  • Conducted vehicle inspections, maintaining quality standards and reporting maintenance requirements promptly.
  • Collaborated with team members to streamline rental processes, enhancing overall operational efficiency.
  • Sorted and organized files, spreadsheets, and reports.

Customer Assistant

Marks and Spencers
Galashiels, UK
11.2020 - 08.2021
  • Maintained accurate stock levels through efficient inventory management practices.
  • Collaborated with team members to implement promotional displays and merchandising strategies.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.

Education

Bachelor of Arts - Business And Marketing

University of Strathclyde, UK
Glasgow
07-2025

Skills

  • Exceptional customer service
  • Time management
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Social media marketing
  • Marketing analytics
  • Video editing
  • Google analytics
  • Adobe creative suite
  • Espresso machine operation
  • Hospitality service expertise
  • Customer relationship management (CRM)

Timeline

Intern

Enterprise Rent-A-Car
06.2023 - 09.2023

Barista

Starbucks UK
09.2022 - 06.2025

Customer Assistant

Marks and Spencers
11.2020 - 08.2021

Bachelor of Arts - Business And Marketing

University of Strathclyde, UK
Holly Shepherd