Holly Shepherd
Sydney,NSW
Summary
Knowledgeable Barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognised for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in working in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks UK
Glasgow, UK
09.2022 - 06.2025
- Crafted high-quality beverages following standardised recipes to ensure consistency and taste.
- Maintained cleanliness and organization of workspace to comply with health and safety regulations.
- Provided exceptional customer service by actively listening and responding to customer needs.
- Trained new baristas on equipment operation and beverage preparation techniques to enhance team efficiency.
Intern
Enterprise Rent-A-Car
Glasgow, UK
06.2023 - 09.2023
- Assisted in vehicle inventory management, ensuring accurate tracking and availability for customer needs.
- Supported customer service operations by addressing inquiries and resolving issues efficiently.
- Conducted vehicle inspections, maintaining quality standards and reporting maintenance requirements promptly.
- Collaborated with team members to streamline rental processes, enhancing overall operational efficiency.
- Sorted and organized files, spreadsheets, and reports.
Customer Assistant
Marks and Spencers
Galashiels, UK
11.2020 - 08.2021
- Maintained accurate stock levels through efficient inventory management practices.
- Collaborated with team members to implement promotional displays and merchandising strategies.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
Education
Bachelor of Arts - Business And Marketing
University of Strathclyde, UK
Glasgow07-2025
Skills
- Exceptional customer service
- Time management
- Strong communication and interpersonal skills
- Adaptable and flexible
- Social media marketing
- Marketing analytics
- Video editing
- Google analytics
- Adobe creative suite
- Espresso machine operation
- Hospitality service expertise
- Customer relationship management (CRM)
Timeline
Intern
Enterprise Rent-A-Car
06.2023 - 09.2023
Barista
Starbucks UK
09.2022 - 06.2025
Customer Assistant
Marks and Spencers
11.2020 - 08.2021
Bachelor of Arts - Business And Marketing
University of Strathclyde, UK