Holly Smith
16 Squeaky Close Kewarra Beach,QLD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sustainability and Environment Officer
James Cook University
06.2021 - Current
- Highlighted university achievements towards sustainability goals in detailed annual reports.
- Enhanced company sustainability practices by conducting regular audits and recommending improvements in waste management and energy efficiency.
- Supported climate change adaptation planning efforts by providing expert advice, creating a roadmap plan of actions towards carbon neutrality.
- Conducted sustainability outreach programs for students and staff, promoting energy and water saving, reducing waste, using sustainable transport, cost-of-living crisis food relief for students, community gardening, and action for the UN Sustainable Development Goals.
- Monitored wildlife populations on campus to assess and minimize negative impacts on biodiversity of university activities.
Enrolment Officer
James Cook University
11.2016 - 05.2021
- Provided exceptional customer service to applicants throughout the entire enrollment process, addressing concerns and answering questions promptly.
- Coordinated closely with academic departments to ensure sufficient course offerings were available each semester as per enrollment demands.
- Maintained detailed and accurate records between multiple databases and programs.
- Managed communication with prospective students, providing accurate information about programs, requirements, and deadlines.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Investigated issues and created solutions for enrolling and continuing students.
Laboratory and Technical Support Advisor
James Cook University
08.2020 - 12.2020
- Maintained expert-level knowledge of laboratory procedures to provide accurate support to students and academic staff.
- Collaborated with cross-functional teams to solve recurring technical issues, supporting colleagues during peak workload times.
- Fostered positive relationships with students and staff through clear communication, active listening, and following up on resolved issues.
Human Resources Officer
QLD Government Department of Education
07.2011 - 01.2015
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Manged collection of biannual support staff budget data for Far North Queensland schools, presentation of budget returns.
- Provided on-call support and advice to schools in Far North Queensland on a broad range of QLD Government policies and procedures.
Science Operations Officer
QLD Government Department of Education
02.2004 - 12.2014
- Managed successful teaching laboratories, training and supervising laboratory staff, inducting and mentoring teaching staff.
- Assessed risks associated with teaching laboratory activities, implementing risk mitigation strategies to protect students. Performed workplace health and safety officer duties.
- Safe chemical handling, maintenance of chemical store and manifest, safe use and disposal of hazardous chemicals.
- Implemented processes that simplified procedures and reduced average processing time.
- Conducted regular stocktakes, audits to maintain quality standards across all laboratory activity.
Education
Bachelor of Science - Botany & Ecology
James Cook University
Townsville, QLD03.2002
Skills
- Corporate annual reporting
- Environmental data analysis
- Ecological surveys
- Invasive species management
- Environmental compliance
- Carbon footprint reduction
- Corporate social responsibility
- Energy efficiency strategies
- Safety audits
- Environmental monitoring
- Recycling program development
- Chemical handling
- Teamwork and collaboration
- Problem-solving
Certification
First Aid Certificate
Safe chemical handling certificate
Wildlife handling certificate
Queensland C Class driver's license
Commission for Children and Young People suitability registration
Squiz Matrix 6 certificate
Referees
Dr Teresa Carrette
Manager, Communications and Media
ARC CoE Indigenous & Environmental Histories and Futures, JCU
teresa.carrette@jcu.edu.au
(07) 4232 1631
Ms Alex Schmor
Technical Lead, Business Applications, JCU
alex.schmor@jcu.edu.au
0435 054 078
Timeline
Sustainability and Environment Officer
James Cook University
06.2021 - Current
Laboratory and Technical Support Advisor
James Cook University
08.2020 - 12.2020
Enrolment Officer
James Cook University
11.2016 - 05.2021
Human Resources Officer
QLD Government Department of Education
07.2011 - 01.2015
Science Operations Officer
QLD Government Department of Education
02.2004 - 12.2014
Bachelor of Science - Botany & Ecology
James Cook University
First Aid Certificate
Safe chemical handling certificate
Wildlife handling certificate
Queensland C Class driver's license
Commission for Children and Young People suitability registration
Squiz Matrix 6 certificate
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