Holly Smith
Logan Reserve,Q
Summary
Administrative work is fundamental to a company, and I enjoy the opportunity to play such a critical role. I thrive in high pressure and fast paced situations, striving for positive results by applying my customer service skills. I worked as a Receptionist with PCYC for four years, a Customer Service Supervisor with Woolworths for two years and an Administration Team Leader with the Queensland Children’s Hospital for one year. At Woolworths I quickly became a vital part of the team and was promoted to Supervisor within the first three months. I endeavor to bring the same drive and
enthusiasm to my new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Educator
Perfect Start
04.2024 - 08.2024
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child's growth and wellbeing.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children's cognitive and social development by implementing age-appropriate activities and games.
- Provided individualized instruction and support to meet personal needs of each child.
Administration Team Leader
Queensland Childrens Hospital
08.2022 - 12.2023
- Maintained a positive work environment by recognizing achievements, offering constructive feedback, and encouraging professional growth.
- Persistently pursued opportunities for professional development, by undertaking any extra training where possible.
- Monitored work performance to satisfy requirements.
- Supported senior leadership with timely reporting on key metrics related to departmental performance.
- Established standardized procedures for database administration tasks, ensuring consistency across all tasks.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Answered and transferred incoming calls, took down messages, helped patients with queries, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through managing various administrative tasks efficiently.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Answered client queries and complaints to provide strong customer service.
Customer Service Supervisor
Woolworths
02.2020 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Gained extensive knowledge of available products and product location to provide accurate information to customers.
- Exceeded performance expectations consistently due to excellent attention to detail, strong communication skills, and a commitment to delivering top-quality customer service.
- Enhanced customer satisfaction by providing exceptional service and attending to special requests.
Administration Manager
Police Citizens Youth Club
01.2012 - 02.2018
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Enhanced response time to inquiries from clients or stakeholders through close monitoring of email accounts and telephone lines.
Customer Service Manager
McDonalds
01.2012 - 11.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Reached all targets and KPI's on time effectively and efficiently
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Cert III - Hospitality Patisserie
Southbank Institute of Technology
Southbank12.2013
High School Diploma -
Shailer Park State High School
Shailer Park12.2012
Skills
- Communication
- Customer Service
- Professionalism
- Data Entry
- Punctuality
- Time Management
- Leadership
- Multi-tasking
- Relationship building
- Team collaboration
- Problem-solving
- Conflict resolution
Certification
- Drivers Licence – C Class
- Positive Notice – Blue Card
- First Aid and CPR – Current
- Construction – White Card
Timeline
Educator
Perfect Start
04.2024 - 08.2024
Administration Team Leader
Queensland Childrens Hospital
08.2022 - 12.2023
Customer Service Supervisor
Woolworths
02.2020 - 08.2022
Administration Manager
Police Citizens Youth Club
01.2012 - 02.2018
Customer Service Manager
McDonalds
01.2012 - 11.2016
Cert III - Hospitality Patisserie
Southbank Institute of Technology
High School Diploma -
Shailer Park State High School
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