Holly Sommerfeld

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Merchandised over-the-counter goods and rotated stock.
• Established and maintained patient profiles, updating organizational database with current information.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.

EFTPOS and cash handling procedures including counting and finalising the tills of a night.

Merchandising and replenishing shelves

Date checking and rotating stock.

Recovery of the store of an afternoon

Sweeping, mopping and general tidying duties

Helping customers with enquires, refunds, exchanges etc