Holly Stephen
Ipswich
Summary
Dynamic Assistant Restaurant Manager at KFC Restaurant with expertise in shift management and food safety compliance. Proven track record in enhancing customer satisfaction and team performance through effective training and conflict resolution. Successfully reduced labor costs while maintaining high-quality service standards, fostering a motivated and productive work environment.
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
KFC Restaurant
01.2016 - Current
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Diploma - Social Psychology
Griffith College
Brisbane, QLD11-2020
Skills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Restaurant operations
- Training and mentoring
- Performance evaluations
- Scheduling and labor control
- Performance improvement
- Budget administration
- Restaurant promotion management
- Problem-solving
- Relationship building
- Coaching and mentoring
- Conflict resolution
- Critical thinking
- Recruitment and hiring
- Employee performance evaluations
- Training and onboarding
- Scheduling
- Teamwork
Certification
Certificate 3 in business
Certificate 2 in skills for work
Certificate in first aid St john
Timeline
Assistant Restaurant Manager
KFC Restaurant
01.2016 - Current
Diploma - Social Psychology
Griffith College
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