Holly Strandberg
QLD
Summary
Experienced sales associate with a strong background in retail and some exposure to hospitality. Known for organizational skills and reliability. Excels at managing multiple priorities with a positive attitude. Always willing to go above and beyond to achieve team goals and take on additional responsibilities. Possesses excellent customer service skills, confidence, and articulation. Dedicated to personal and company growth. Thrives in fast-paced environments and embraces new challenges with enthusiasm, leveraging a dynamic personality to adapt quickly.
Overview
4
4
years of professional experience
Work History
Office Associate
Ray White Collective
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained spreadsheets in excel to track and chart information such as mail outs, printing records and missed listings.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Assisted at open homes and VIP nights amongst auction events.
- Helped effectively set up new employees with their passwords and printing.
- Created Open Home folders with all necessary information including QR codes.
- successfully completed Form 6s and ordered/organised any equipment necessary that the agents required.
PART-TIME SALES ASSISTANT / STYLIST
KOOKAI
11.2023 - 04.2024
- This role mainly consisted of above and beyond customer service with great attention to detail and running days ensuring we are instilling all company values
- This role also included opening and closing the store, cash handling opening and closing tills, exchanges, refunds, replenishing the store ensuring each item is tagged and steamed to be presented correctly on the floor and being aware of loss prevention.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Boosted sales through effective upselling of complementary clothing items and accessories.
RETAIL SALES ASSISTANT/ STYLIST
AJE
11.2022 - 09.2023
- This role again includes opening and closing the store, result driven regarding maintaining KPI benchmarks and building customer relationships through premium customer service with the ability to clearly articulate
- Additionally, like my previous position this role includes doing refunds, exchanges, and virtual merchandising
RECEPTIONIST / ADMIN
McNamara law firm
05.2023 - 08.2023
- I previously did this role as a temporary position to gain some experience within administration and the legal field should I wish to pursue that career path
- This role included getting files ready for solicitors, answering the phones, booking appointments, and emailing any messages / missed calls
- Furthermore, ordering stationary supplies and general office supplies alongside using excel to log any mail being sent out or wills being sent to the safe
- Acted as first point of contact and set appointments for prospective clients.
- Signing wills as secondary witness.
RETAIL SALES ASSISTANT/ STYLIST
TAROCASH
11.2021 - 12.2022
- This role included opening and closing the store, running days at different stores, and consistently exceeding KPI benchmarks
- Capable of helping customers with various needs such as refunds, exchanges, sizing, and alterations
- Experience in virtual merchandising for the store, following our VM guide, and utilising the space I am working with
- Furthermore, I was presented with the opportunity of care taking the Mount Ommaney store
- In this role, I have effectively fostered and trained new team members
RETAIL SALES ASSISTANT/ STYLIST
GLASSONS
10.2020 - 11.2021
- This role included substantial amounts of customer service and styling customers
- Processing sales, replenishing stock, and placing it on the floor
- Assisting with all store areas such as monitoring fitting rooms, general cleaning duties, and customer service
- Strong attention to detail was used throughout this time, on top of time management of getting the items and placing them back on the floor within a particular time to maintain the store and customer service during our busiest hours
- Also, maintaining knowledge of current promotions and policies regarding payment and exchanges
- Selecting and locating merchandise from other stores based on the customer's needs
Education
YEAR 12 CERTIFICATE -
CITIPOINTE CHRISTIAN COLLEGE
DIPLOMA OF BUSINESS -
BARRINGTON COLLEGE
DUKE OF EDINBURGH SILVER AWARD -
Hutchesons' Grammar School
United Kingdom Full Real Estate License in Progress -
RETA
09.2024
Skills
- Communication
- Adaptability
- Reliability
- Flexibility
- Problem Solving
- Hard Working
- Outgoing
- Driven
- Quick Learner
- Continuous Improvement
- Spreadsheet Creation
- Customer Service
- Positive Attitude
- Valid Driver's License
- Relationship Building
- Supply Restocking
References
Available upon request
Timeline
Office Associate
Ray White Collective
05.2024 - Current
PART-TIME SALES ASSISTANT / STYLIST
KOOKAI
11.2023 - 04.2024
RECEPTIONIST / ADMIN
McNamara law firm
05.2023 - 08.2023
RETAIL SALES ASSISTANT/ STYLIST
AJE
11.2022 - 09.2023
RETAIL SALES ASSISTANT/ STYLIST
TAROCASH
11.2021 - 12.2022
RETAIL SALES ASSISTANT/ STYLIST
GLASSONS
10.2020 - 11.2021
YEAR 12 CERTIFICATE -
CITIPOINTE CHRISTIAN COLLEGE
DIPLOMA OF BUSINESS -
BARRINGTON COLLEGE
DUKE OF EDINBURGH SILVER AWARD -
Hutchesons' Grammar School
Full Real Estate License in Progress -
RETA
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