Holly Taylor
Ilparpa,NT
Overview
6
6
years of professional experience
Work History
Duty Manager
Highfields Tavern
Highfields, Qld
01.2004 - 06.2006
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Organized employee appraisals, providing feedback where necessary.
- Proposed or approved modifications to project plans.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on company policies, job duties, and performance expectations.
- Negotiated with suppliers to secure cost-effective resources.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Implemented quality control measures, significantly reducing error rates.
- Ensured adherence to health and safety regulations throughout the premises.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Food and Beverage Trainee
Sanctuary Cove Golf club
Sanctuary Cove , Qld
04.2000 - 05.2004
- Assembled and served meals according to specific guest requirements.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Ensured all dishes were presented attractively before serving to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Acquired new skills to support team and further accommodate customer needs.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored food temperatures to ensure safety and quality standards were met.
- Utilized effective communication techniques when interacting with customers or colleagues.
- Set up, restocked and cleaned dining areas.
- Inspected dining area prior to opening for cleanliness and organized seating arrangements accordingly.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Operated cash register to process cash, check, and credit card transactions.
- Developed knowledge of food safety, food preparation, portion control and presentation standards.
- Performed variety of duties related to food service.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Collaborated with team to deliver timely service of items.
- Responded promptly to guest inquiries, complaints and requests for assistance.
- Provided excellent customer service to guests in a timely manner.
- Processed orders quickly and accurately while ensuring all orders were complete before delivery or pick up.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Stayed up-to-date on current menu offerings so that guests can be properly informed about ingredients and preparation techniques.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Performed daily opening, closing and side-work duties as assigned by management.
- Communicated effectively with co-workers regarding any issues or concerns related to operations.
- Refilled condiments, napkins and server workstations.
- Cleaned work areas including counters, tables, floors and utensils after each shift.
- Prepared beverage orders according to recipe specifications while adhering to safe alcohol service guidelines.
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Filled and served various beverages for customers.
Timeline
Duty Manager
Highfields Tavern
01.2004 - 06.2006
Food and Beverage Trainee
Sanctuary Cove Golf club
04.2000 - 05.2004