Overview
Work History
Timeline
Generic

Holly Taylor

Ilparpa,NT

Overview

6
6
years of professional experience

Work History

Duty Manager

Highfields Tavern
Highfields, Qld
01.2004 - 06.2006
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Organized employee appraisals, providing feedback where necessary.
  • Proposed or approved modifications to project plans.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Negotiated with suppliers to secure cost-effective resources.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Prepared weekly reports detailing sales figures and staff performance metrics.
  • Implemented quality control measures, significantly reducing error rates.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Food and Beverage Trainee

Sanctuary Cove Golf club
Sanctuary Cove , Qld
04.2000 - 05.2004
  • Assembled and served meals according to specific guest requirements.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Ensured all dishes were presented attractively before serving to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained safe food handling practices to prevent germ spread.
  • Acquired new skills to support team and further accommodate customer needs.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Utilized effective communication techniques when interacting with customers or colleagues.
  • Set up, restocked and cleaned dining areas.
  • Inspected dining area prior to opening for cleanliness and organized seating arrangements accordingly.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Operated cash register to process cash, check, and credit card transactions.
  • Developed knowledge of food safety, food preparation, portion control and presentation standards.
  • Performed variety of duties related to food service.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Collaborated with team to deliver timely service of items.
  • Responded promptly to guest inquiries, complaints and requests for assistance.
  • Provided excellent customer service to guests in a timely manner.
  • Processed orders quickly and accurately while ensuring all orders were complete before delivery or pick up.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Stayed up-to-date on current menu offerings so that guests can be properly informed about ingredients and preparation techniques.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Performed daily opening, closing and side-work duties as assigned by management.
  • Communicated effectively with co-workers regarding any issues or concerns related to operations.
  • Refilled condiments, napkins and server workstations.
  • Cleaned work areas including counters, tables, floors and utensils after each shift.
  • Prepared beverage orders according to recipe specifications while adhering to safe alcohol service guidelines.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Filled and served various beverages for customers.

Timeline

Duty Manager

Highfields Tavern
01.2004 - 06.2006

Food and Beverage Trainee

Sanctuary Cove Golf club
04.2000 - 05.2004

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Holly Taylor