Summary
Overview
Work History
Education
Skills
References
Timeline
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Holly Thomas

Holly Thomas

Sydney,NSW

Summary

Accomplished and adaptable professional with a polished demeanor, I excel in dynamic, client-facing environments. Renowned for my effective communication and ability to build trusted relationships, I bring a proactive and resilient approach to every challenge. I am committed to delivering exceptional client experiences. Eager to apply my professional expertise and problem-solving skills to CSM, Account Service.

Overview

13
13
years of professional experience

Work History

Assistant Account Manager

The Placemakers
Sydney, NSW
01.2024 - Current
  • Streamlined account coordination and client relationship management, delivering exceptional customer service to drive satisfaction and retention for a diverse client portfolio.
  • Collaborated closely with cross-functional teams to support The Placemakers’ media channel, providing production assistance that ensured seamless execution of high-impact projects.
  • Leveraged strong interpersonal skills to build trust and rapport with clients, proactively addressing needs, and resolving inquiries in fast-paced environments..
  • Demonstrated adaptability and problem-solving prowess, thriving under pressure to meet tight deadlines and exceed client expectations, positioning me as a versatile asset for sales, customer success, and front-of-house roles.

Customer Service Manager

CBRE
Sydney, NSW
01.2023 - 07.2023
  • Promoted following the contract term.
  • Represented the Head of Customer Service at a flagship commercial property, One Farrer Place, handling communications with top-tier clients (Goldman Sachs, Bank of America, China Merchant Bank, King & Wood Mallesons), ensuring a premium customer experience and seamless issue resolution.
  • Account service between Dexus's Head of Property Management and high-profile clientele.
  • Proactively gathered tenant feedback, and escalated insights to enhance services, boost satisfaction, and reduce churn risk.
  • Supported marketing initiatives that strengthened client engagement, and fostered community within the precinct.
  • Coordinated marketing initiatives that strengthened client engagement and fostered community within the precinct.
  • Recognized as a dynamic, forward-thinking team player, with a proven ability to build trust and rapport across corporate and executive-level stakeholders.

Strategy Executive

Starcom | Publicis Groupe
Pyrmont , Sydney
04.2022 - 10.2022
  • Promoted from Account Coordinator to Account Executive within three months.
  • Assisted the Head of Strategy, APAC, and the Strategy team to deliver impactful campaigns for clients in FMCG, luxury goods, wellness, and financial services.
  • Conducted in-depth research on industry trends, competitor activity, and audience behavior to reveal consumer insights and inform data-driven campaign strategies.

Fashion Model

IMG
Sydney, NSW
01.2020 - 01.2022
  • Holly’s international modeling career, spanning Sydney, London, and Los Angeles, demonstrates her strong work ethic, resilience, and adaptability to unpredictable environments.
  • Built and maintained relationships with top-tier global brands and agencies, acting as both representative and brand advocate.
  • Delivered consistent, high-impact performance under pressure across editorial and commercial campaigns.
  • Partnered with cross-functional creative teams to meet brand goals and enhance visibility through media campaigns.
  • Developed strong communication and interpersonal skills across diverse stakeholders in fast-paced environments.
  • Contributed to post-campaign analysis and strategic planning through brand storytelling and campaign feedback

Fashion Model

CHIC Management
Sydney, NSW
01.2013 - 01.2020

Education

Bachelor of Public Communications - Marketing

Swinburne University of Technology
Online
11-2020

Skills

  • Account coordination
  • Relationship management
  • Marketing coordination
  • Customer service
  • Adaptability under pressure
  • Interpersonal skills
  • Organizational skills
  • Proficient in Microsoft office
  • Team collaboration

References

References available upon request.

Timeline

Assistant Account Manager

The Placemakers
01.2024 - Current

Customer Service Manager

CBRE
01.2023 - 07.2023

Strategy Executive

Starcom | Publicis Groupe
04.2022 - 10.2022

Fashion Model

IMG
01.2020 - 01.2022

Fashion Model

CHIC Management
01.2013 - 01.2020

Bachelor of Public Communications - Marketing

Swinburne University of Technology

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Holly Thomas