Holly Thompson
Cairns,QLD
Summary
Compassionate and dedicated support worker with lived experience caring for my child who has cerebral palsy, giving me a strong understanding of disability support, communication needs, and person‑centred care. Currently studying Certificate III in Disability & Age Care Support with Kirana Colleges. Experienced in aged care, personal care, customer service, and maintaining safe, supportive environments. Known for patience, empathy, and the ability to build strong, trusting relationships with clients, residents, and families.
Overview
22
22
years of professional experience
Work History
Ain
Carinya Aged Care
athertion, QLD
02.2025 - Current
- Facilitated daily living tasks for residents, promoting dignity and comfort.
- Monitored and documented changes in health status, reporting promptly to nursing staff.
- Applied infection control procedures to maintain a safe environment.
- Established positive relationships with residents and families to enhance care experience.
- Assisted residents with mobility, grooming, dressing, and feeding to enhance their quality of life.
Cleaning Contractor
Pocket Rocket Cleaning
carirns ,ravenshoe, QLD
12.2021 - 02.2025
- Managed inventory of cleaning supplies, maintaining optimal stock levels to support uninterrupted cleaning operations.
- Cleaned residential and commercial spaces using effective cleaning techniques and tools.
- Trained junior staff on effective cleaning methods and safety protocols, enhancing team compliance and performance.
- Developed customized cleaning plans tailored to client preferences and property specifications, improving client satisfaction.
- Recorded daily activities accurately in logbooks provided by management.
Lash Artist
Full Heart Lashes
Cairns, QLD
03.2019 - 12.2021
- Applied diverse lash extension styles using safe, current techniques to meet client preferences.
- Organised and maintained clean, orderly, hygienic workspace to ensure client safety and comfort.
- Trained new technicians on application methods and salon procedures to enhance service quality.
- Educated clients on proper lash care and maintenance.
Daycare Assistant
Goodstart Early learning
Cairns, QLD
12.2011 - 12.2017
- Created clean, safe, and engaging childcare environment to promote child well-being and learning.
- Sanitized equipment and surfaces to minimize germ spread and ensure children's health.
- Supported children’s learning through play, conversation, and routine activities.
- Encouraged positive behavior and fostered essential habits like sharing and handwashing to support social development.
Apprentice Hairdresser
Total Hair Studio
CAIRNS CITY, QLD
01.2008 - 10.2011
- Managed reception duties, ensuring smooth phone communication, efficient bookings, and accurate payment processing.
- Delivered personalised hair consultations and styling services.
- Maintained strict hygiene and sanitation standards to enhance client safety and comfort.
- Built strong client relationships, fostering repeat business and encouraging word-of-mouth referrals.
Customer Service Cashier
priceline
Cairns, QLD
05.2004 - 11.2007
- Processed customer transactions using point-of-sale systems, enhancing transaction speed and customer satisfaction.
- Collected credit card and cash payments, facilitating smooth and efficient completion of customer orders.
- Operated cash registers to process payments for goods and services.
- Maintained accurate cash drawer balances, ensuring accountability and minimizing discrepancies.
- Implemented store promotions and provided product information to customers.
Education
Kirana Colleges
Cairns, QLD01.2025
Certificate III in Hairdressing
TAFE Queensland
QLD12.2008
Bentley Park College
Cairns, QLD12.2005
Skills
- Patient care
- Vital signs monitoring
- Infection control
- Infection control & safety compliance
- Health documentation
- Care plan developmentDisability & aged care support
- Disability & aged care support
- Mobility assistance
- Personal care & mobility assistance
- Lived experience supporting cerebral palsy
- Problem-solving & decision‑making
- Teamwork & communication
- Customer service excellence
Timeline
Ain
Carinya Aged Care
02.2025 - Current
Cleaning Contractor
Pocket Rocket Cleaning
12.2021 - 02.2025
Lash Artist
Full Heart Lashes
03.2019 - 12.2021
Daycare Assistant
Goodstart Early learning
12.2011 - 12.2017
Apprentice Hairdresser
Total Hair Studio
01.2008 - 10.2011
Customer Service Cashier
priceline
05.2004 - 11.2007
Kirana Colleges
Certificate III in Hairdressing
TAFE Queensland
Bentley Park College