Holly Thorpe

• As a general assistant I worked in a variety of areas within the store. This includes deli, bakery, grocery(night fill, day time work) and checkouts.

• taking on these jobs, allowed me to learn new skills, to which I consistently applied to all areas of my work.

• I learnt how to successfully engaged and approach customers in a formal manner, to help and assist them with products they could not find, serving and packaging up deli meats and goods, as well as helping them at the checkouts.

• I learnt how to engage with co-workers in a friendly and professional manner. I developed good time management skills, which helped me with completing tasks, and important duties that needed to be completed within set time frames, in a busy, fast- paced environment.

A list of the skills I developed and adapted to, include:

• customer service
• teamwork
• appropriate manners and behaviour within a work environment .
• Problem solving
• skills in cleaning and maintenance
• ability to work in a fast-paced environment
• Monitoring stock levels and re-packing and filling shelves as required

• Working as a checkout employee, I learnt to engage positively with each customer, providing professional and polite support for sale and service needs, calculated pricing, applied discounts and collected payments to process transactions.

• I adapted and applied computer skills to help view and manage stock.

• I developed skills in creating and maintaining healthy work relationships, in order for the functionality of this small business to run smoothly and make everybody, including the customers, feel comfortable and satisfied with their experience and the transaction process of their purchases.

• I was able to be efficient in working independently and collaboratively. I applied a strong sense of personal responsibility and self-motivation in the completion of all compulsory and non compulsory jobs in an appropriate time-frame, which contributed to the development of trust and reliability, with both my co-workers and customers.