Holly Tingey
Byron Bay,NSW
Summary
I'm a 23 year old personable, positive, hardworking individual who's confident in communicating and listening. I'm always willing to help others and love working in a team as much as I'm able to work independently.
Overview
7
7
years of professional experience
Work History
Bar Assistant & Hotel All Rounder
Wedding Venues
09.2021 - 09.2023
- Welcomed guests, maintained positive and professional relationships and ensured all customers' needs were promptly met
- Helped set up venue rooms based on floor plans, client and management requests
- Collaborated with kitchen staff and assisted with 3 course formal plated food servicing, maintaining smooth and professional delivery
- Coordinate with peers and management on any spontaneous client requests
- Prepared alcoholic, non-alcoholic drinks, cocktails and other beverages as requested and in accordance with recipes
- Restocked and replenished bar inventory and supplies before, during and after shifts
- Kept a high standard of cleanliness by often deep cleaning the venue
- Regularly helping other front-end staff whenever needed for adhoc tasks
- Wedding venues regularly worked were The Pear Tree, Thyme Hotel and Kin House
Pub Waitress
Rat Trap
09.2022 - 03.2023
- Utilised strong multitasking skills to serve multiple tables and manage the bar while delivering excellent service standards
- Managed a high volume of customers during peak hours including Christmas and New Years, maintaining prompt and efficient service
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Restocked and replenished bar inventory and supplies before, during and after shifts
- Kept to high standards of cleanliness by often deep cleaning the bar, restaurant and kitchen
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Managed cash register operations including closing procedures, plus record keeping
Housekeeping
Wedding Venues
09.2022 - 09.2023
- For extra experience undertook extra hours doing housekeeping ensuring guest facilities and common areas were clean and well maintained
- Replaced bedding for double, queen and king size rooms
- Replenished guest supplies including drinks, cutlery, towels etc.
- Polished and deep cleaned guest bedrooms and all venue bathrooms
- Vacuumed and mopped guests bedroom and main venue rooms
- Kept the linen room stocked and organised
- Notified managers of necessary repairs if unable to fix myself
- The two main venues I worked for were The Pear Tree, Purton and Thyme Hotel, Lechlade
Paid Search Specialist
Liberty Marketing
04.2022 - 06.2023
- Created, managed and optimised paid search and paid social accounts across Google, Microsoft, Meta Ads (Facebook), Instagram, LinkedIn and Twitter
- Client scope included beauty brands, hair care, health and wellness, universities
- Improved campaign performance by conducting in-depth keyword research, testing bid strategies, refreshing ad creatives, updating audiences and often reviewing strategy and performance
- Collaborated with cross-functional teams to align paid search strategies with overall marketing goals
- Successfully managed over 5 client accounts simultaneously, ensuring growth across all accounts
- Managed budgets effectively to maximise results within allocated spending limits, along with finding additional growth opportunity to benefit clients business goals
Paid Search Executive
Equimedia
01.2020 - 11.2021
- Begun as junior and learnt all things paid search, gradually taking ownership of five paid advertising accounts across both Google and Microsoft Bing
- One of my clients had advertising budgets as high as £500,000 per month
- Managed client budgets, shaped and executed digital strategies, refreshed ad copy and conducted daily account optimisations
- Delivered weekly, monthly, quarterly and yearly reporting to review performance
- Led regular client calls and enjoyed interacting and building client relationships
- Assisted in improving processes efficiency for clients with huge time pressures
- Learnt many valuable skills including how to work within a fast-paced environment
- Established long-term client relationships through consistent delivery of high-quality service
Digital Marketing Executive
FLEETCOR
09.2018 - 12.2019
- After finishing college, I began a full-time role as a Level 3 Digital Marketing Apprentice
- Well varied role main day to day responsibilities included ownership and management of social media platforms, where I lead a project to build our online social strategy
- Set up and led regular weekly calls with our digital agency who were responsible for our paid advertising
- Owned all organic social platforms, therefore coordinated, wrote and launched all organic social content and responded to any online feedback
- Managed app reviews and delivered weekly reports of website performance, suggesting recommendations to improve UX (user experience / interface)
- Built landing pages for paid search ads on Google along with paid social campaigns, email campaigns and refreshed website images
- Became familiar with the content management system (CMS) to update content on the website and also began learning HTML and CSS code
- Successfully coded a web page that was later hosted on the website
Sales Assistant
Reiss
08.2016 - 06.2018
- Provided excellent customer service from start to end of their in-store experience
- Greeted customers and employed my knowledge of high-end products
Education
Skills
- Hospitality
- Customer Service
- Bartending
- Catering
- Housekeeping
- Digital marketing
- Strong communicator
- Fast learner
- Willing to learn
- Creative and logical thinker
- Adaptable
Timeline
Pub Waitress
Rat Trap
09.2022 - 03.2023
Housekeeping
Wedding Venues
09.2022 - 09.2023
Paid Search Specialist
Liberty Marketing
04.2022 - 06.2023
Bar Assistant & Hotel All Rounder
Wedding Venues
09.2021 - 09.2023
Paid Search Executive
Equimedia
01.2020 - 11.2021
Digital Marketing Executive
FLEETCOR
09.2018 - 12.2019
Sales Assistant
Reiss
08.2016 - 06.2018
Professional Development
- Digital Marketer Level 3, Institute for Apprenticeships & Technical Education
- BCS, The Chartered Institute for IT, Level 3 Principles of Coding
- Principles of Coding, Code Academy
- IT Users Level 2 Pass, Pearson Skills Ladder
- Microsoft Excel Beginners, Intermediate & Advanced
- Google Analytics, Beginners and Advanced
- Social Media, JellyFish Training
- Time Management Training Course
Hobbies and Interests
- Travelling
- Food!
- Music festivals
- Enjoying time with friends and family
- The outdoors
Hobbies and Interests
- Travelling
- Music
- Food, coffee
- Enjoying time with friends and family
- The outdoors
Professional Development
- Digital Marketer Level 3, Institute for Apprenticeships & Technical Education
- BCS, The Chartered Institute for IT, Level 3 Principles of Coding
- Principles of Coding, Code Academy
- IT Users Level 2 Pass, Pearson Skills Ladder
- Microsoft Excel Beginners, Intermediate & Advanced
- Google Analytics, Beginners and Advanced
- Social Media, JellyFish Training
- Time Management Training Course
Hobbies and Interests
- Travelling
- Music
- Food, coffee
- Enjoying time with friends and family
- The outdoors
Professional Development
- Digital Marketer Level 3, Institute for Apprenticeships & Technical Education
- BCS, The Chartered Institute for IT, Level 3 Principles of Coding
- Principles of Coding, Code Academy
- IT Users Level 2 Pass, Pearson Skills Ladder
- Microsoft Excel Beginners, Intermediate & Advanced
- Google Analytics, Beginners and Advanced
- Social Media, JellyFish Training
- Time Management Training Course
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