Holly Turnbull
Warren
Summary
I am a proactive and people-oriented professional with roots in the agricultural industry, currently pursuing a degree in Psychology at the University of New England. My background in agriculture has instilled a strong work ethic and a deep understanding of the importance of community and sustainable practices. Combining this with my studies in psychology, I bring a unique perspective to human interactions and organizational dynamics. Known for my ability to connect with individuals from all walks of life, I thrive in environments that require strong interpersonal skills and a hands-on approach. I am passionate about applying psychological principles to improve workplace culture and efficiency, aiming to make a positive impact in every interaction. As a dedicated and enthusiastic team player, I am eager to leverage my skills and knowledge in a role that bridges my agricultural experience with my psychological expertise, fostering growth and innovation.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Dusk
03.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
BAR WAITRESS
QUAMBONE SUNDOWNER HOTEL
11.2020 - 03.2022
- An independent employee managing the bar, where I communicated with patrons to offer friendly service and determine their needs
- Involved within the community extensively, assisting in fundraiser days and ensuring a safe environment for families to gather
- Required to maintain accurate cash handling practices while efficiently serving customers, as well as ensuring the safety of alcohol consumption.
- Assisted in maintaining a clean and organized bar environment for optimal functionality and positive guest experiences.
GRAIN SAMPLER
GRAINCORP
11.2021 - 12.2021
- Responsible for evaluating the level of grain and ensuring that producers understood the standards of grain required, communicating effectively with producers and other staff.
- Contributed to overall customer satisfaction by addressing concerns promptly and offering viable solutions based on sample results.
- Assisted clients in understanding their product quality by providing detailed reports on various grain parameters.
- Completed and processed paperwork and reports outlining proper and improper operations.
STATION HAND
CONDABRI BEEF
08.2021 - 12.2021
- Held responsibility for ensuring that animal welfare practices were upheld in daily activities, providing cattle with medical treatment and care
- Experienced in administration within the organisation of trucking, entering animals into computer systems, and following daily instructions
- Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
STABLEHAND/TRACK RIDER
SNOWDEN RACING
02.2021 - 05.2021
- Worked as a full-time stablehand/rider, working with riders daily and assisting with the care of horses
- Attended race and trial days, representing Snowden racing
- An enthusiastic individual, that contributed much to the daily routines of horses ensuring their physical health was sustained and they received all treatments required.
SHOP ATTENDANT
WARREN BOTTLE-O
01.2021 - 02.2021
- Employed as a casual, through this time I was the shop attendant at the Bottle-O where I worked and ran the shop independently during work hours
- Given the responsibility of running the shop, stocking shelves, checking ID, cash and EFTPOS handling along with receiving and cashing checks
- Responsible for the opening and closing of the shop
- Provided excellent customer service, consistently receiving positive feedback from customers.
WAITRESS
ZAYA SUSHI TAMWORTH
03.2018 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Psychological Science - Health
University of New England
Armidale, NSW09.2024
Skills
- Verbal and written communication
- Goals and performance
- Client Relationship Management
- Rapport and relationship building
- KPI Tracking
- Motivated
- Hard working
- Problem Solving
- Work well in teams and autonomously
- Humorous
- Approachable
- Analytical Thinking
Volunteer Experience
- Salvation Army
- Red Cross
- Teach to Swim
Timeline
Sales Assistant
Dusk
03.2024 - Current
GRAIN SAMPLER
GRAINCORP
11.2021 - 12.2021
STATION HAND
CONDABRI BEEF
08.2021 - 12.2021
STABLEHAND/TRACK RIDER
SNOWDEN RACING
02.2021 - 05.2021
SHOP ATTENDANT
WARREN BOTTLE-O
01.2021 - 02.2021
BAR WAITRESS
QUAMBONE SUNDOWNER HOTEL
11.2020 - 03.2022
WAITRESS
ZAYA SUSHI TAMWORTH
03.2018 - 11.2020
Bachelor of Psychological Science - Health
University of New England
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