Holly Webber
Boyne Island,QLD
Summary
I am a results-driven car sales consultant with strong customer relationship management, sales negotiation, and vehicle product knowledge. Skilled in end-to-end sales, rapport building, and team collaboration to deliver tailored solutions and achieve KPIs. I am looking to lean on and expand my industry knowledge with a new challenge closer to home.
Overview
9
9
years of professional experience
Work History
Car Sales Consultant
Callide Valley Toyota
Biloela , QLD
09.2020 - Current
- Building and maintaining strong customer relationships through effective communication, rapport building and ongoing follow-up.
- Managing high volume customer enquiries, leads and follow-ups in a fast-paced, results driven environment.
- Coordinating and managing the end-to-end sales process, from initial enquiry and customer qualification through to vehicle delivery.
- Providing a high level of product knowledge including models, features, accessories and their benefits to suit individual customer requirements.
- Proactively following up prospective customers, understanding individual needs and providing tailored solutions to ensure customer satisfaction and achieving sales targets and KPIs.
- Working with colleagues and management to achieve team objectives and deliver successful outcomes.
- Demonstrating resilience, adaptability and initiative while working in a competitive, high-pressure environment.
- Maintaining a high level of organisation while managing multiple customer enquiries and ensuring all documentation is accurate, complete and compliant with company policies.
Console Operator
Banana Truckstop
Banana , QLD
11.2017 - 09.2020
- Supported customers with strong service and clear product knowledge.
- Kept workplace clean through routine upkeep and general cleaning tasks.
- Trained new staff on daily procedures and work expectations.
Education
Bachelor of Business - Business
University of The Sunshine Coast
Sunshine Coast, QLD11-2019
Skills
- Vehicle product knowledge
- Customer relationship management
- Sales negotiation
- Team collaboration
- Problem solving
- Target focused
- Rapport building
- Contract preparation
- Sales closing
- Appointment scheduling
- Email and telephone etiquette
- Revenue generation
- Aftermarket products
Timeline
Car Sales Consultant
Callide Valley Toyota
09.2020 - Current
Console Operator
Banana Truckstop
11.2017 - 09.2020
Bachelor of Business - Business
University of The Sunshine Coast