HOLLY WHITE-CAIN
Wynnum West,Australia
Summary
Self-motivated professional with strong adaptability in communication across diverse situations. Proven ability to build relationships and collaborate effectively within teams to achieve targets. Detail-oriented with advanced computer skills and a track record of performing well under pressure. Committed to sharing knowledge and fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Account Manager
HealthX
03.2025 - 04.2025
- Identified and realised business growth opportunities to enhance revenue streams.
- Achieved activity, growth, and revenue targets consistently.
- Developed and implemented sales strategies to leverage market opportunities.
- Onboarded and supported new clients and candidates effectively.
- Collaborated with local and international recruitment teams to fill critical vacancies sustainably.
- Maintained strong relationships with nurses and carers, providing performance management support.
Participated actively in quality improvement initiatives to ensure compliance. - Provided support across HealthX team as needed, adhering to policies and regulations.
Career Break
Maternity Leave
03.2025 - 03.2025
Senior Workforce Coordinator/ 2IC (APAC Operations)
Aspen Medical
03.2023 - 03.2024
- Assisted Workforce Strategic Team leader in various strategic initiatives.
- Created candidate pipelines to support APAC operations and recruitment efforts.
- Identified and implemented process improvements to enhance operational efficiency.
- Conducted internal systems training for staff to ensure proficiency.
- Trained all new staff members on core responsibilities and procedures.
- Supported tender releases by preparing necessary documentation and analysis.
Workforce Coordinator (APAC Operations)
Aspen Medical
05.2022 - 03.2023
- Executed job advertising, screened candidates, and guided applicants through credentialing processes.
- Generated accurate employment agreements aligned with Australian modern awards and HR principles.
- Arranged IT access and compiled new employee documentation for onboarding.
- Monitored completion of site-specific online inductions and organized pre-employment medicals and training.
- Coordinated accommodation and travel arrangements for employees on project assignments.
- Created and managed project rosters while processing leave applications and timesheets.
- Investigated payroll queries and implemented necessary administrative changes to pay rates.
- Maintained project compliance matrix and tracked mandatory competency renewals.
Allocations Consultant
RNS nursing
01.2021 - 05.2022
- Allocated staff to various aged care and hospital facilities based on client requirements.
- Maintained strong customer relationships to ensure satisfaction and loyalty.
- Identified market trends to inform staffing strategies.
- Tracked and secured nurse availability to meet demand fluctuations.
- Actively listened to customer feedback, addressing concerns promptly and escalating major issues.
Customer Service Rep/Credit Office
Inghams
11.2018 - 01.2021
- Managed orders for QLD Nandos, KFC, Drakes, Lenards, and independent retailers.
- Processed customer orders from outbound calls and inbound communications.
- Handled email orders to ensure efficient processing.
- Aligned orders and inventory to meet demand effectively.
- Coordinated with internal departments for timely delivery of correct orders.
- Resolved all inbound inquiries and addressed online queries promptly.
- Investigated credit claims from Woolworths, Coles, Aldi, Drakes, and independents.
- Gathered evidence to support credit claims and issued credit notes accordingly.
Area Co-Ordinator/Recruitment
Absolute Domestic
09.2016 - 11.2018
- Managed a large pool of domestic cleaners to ensure high standards of service delivery.
- Rostering jobs effectively guaranteed timely and efficient completion of all cleaning tasks.
- Conducted training workshops to align cleaners with client expectations and quality standards.
- Recruited qualified cleaning staff through thorough screening and reference checks.
- Maintained effective relationships with cleaning staff to enhance motivation and continuity.
- Provided clients with regular feedback to keep them informed of service status.
- Addressed customer dissatisfaction promptly, ensuring resolution met client expectations.
- Input all cleaning roles into the in-house computer system for streamlined operations.
Inbound Customer Service
Telstra Business Corporation
06.2014 - 09.2016
- Focused on customer experience in all operational aspects.
- Trained and embedded staff across required functions.
- Conducted regular call audits to enhance service quality.
- Identified and implemented opportunities for process improvements.
- Analyzed performance reporting data to inform decisions.
- Performed quality checks and audits across specified functions.
- Executed performance improvement reviews with actionable recommendations.
- Implemented coaching plans to drive performance enhancement.
Administrator Assistant/Receptionist
Green Cross Limited
09.2012 - 12.2013
- Managed inbound telephone inquiries to ensure prompt responses and resolution.
- Performed filing and data entry tasks to maintain organized records.
- Provided human resource assistance to support recruitment and employee engagement.
- Facilitated customer meet and greets to create welcoming experiences for clients.
Education
NCEA Level 3 - University Entrance
Wellington Girls College
Wellington, NZ01.2012
Skills
- Problem solving and critical thinking
- CRM proficiency
- Rostering expertise
- Relationship building
- Self-motivation and diligence
- Advanced administration
- Attention to detail
- Recruitment and mobilisation
Timeline
Account Manager
HealthX
03.2025 - 04.2025
Career Break
Maternity Leave
03.2025 - 03.2025
Senior Workforce Coordinator/ 2IC (APAC Operations)
Aspen Medical
03.2023 - 03.2024
Workforce Coordinator (APAC Operations)
Aspen Medical
05.2022 - 03.2023
Allocations Consultant
RNS nursing
01.2021 - 05.2022
Customer Service Rep/Credit Office
Inghams
11.2018 - 01.2021
Area Co-Ordinator/Recruitment
Absolute Domestic
09.2016 - 11.2018
Inbound Customer Service
Telstra Business Corporation
06.2014 - 09.2016
Administrator Assistant/Receptionist
Green Cross Limited
09.2012 - 12.2013
NCEA Level 3 - University Entrance
Wellington Girls College
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