Holly Wielaard
Bathurst,Australia
Summary
An organised and dependable individual who is successful at managing multiple priorities with a positive attitude. As a skilled property paralegal, I have been commended for my ability to build strong professional relationships, learn a range of skills proficiently and and ensure positive outcomes for clients. With experience in mental health and housing I have developed significant skills regarding the importance of confidentiality and respect, as well as a holistic view of circumstances which impact individual wellbeing.
Overview
9
9
years of professional experience
Work History
Paralegal | Property and Conveyancing
Kenny Spring Solicitors
Bathurst, NSW
02.2024 - Current
- Performed administrative duties such as organising legal documents, answering phone calls and scheduling appointments.
- Drafted legal documents including deeds, agreements, advices, and contracts.
- Drafted loan and mortgage documentation for a range of credit unions, including managing a high volume of matters.
- Acted on Pexa settlements in the role of Incoming Mortgagee, Mortgagee on Title, Incoming Proprietor, and Proprietor on Title.
- Analysed and adjusted local council and water rates to determine accurate settlement figures.es.
- Used LexisNexis to examine secondary sources, case law, and state regulations.
- Managed client queries throughout the conveyancing process by providing regular updates on the progress of matters.
- Liaised with solicitors, mortgage brokers, and banks regarding client's outstanding conditions.
- Developed a strong rapport with the local community and professionals to increase business.
Complex Care Youth Worker
Kirinari Community Services
Bathurst, Australia
03.2022 - Current
- Provided 1:1 and 2:1 client supervision.
- Provided trauma-informed care to high-risk youth.
- Administered psychotropic medications and anxiety education to clients to provide mental health care.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
- Educated youth on services available to them.
- Assistance with food/cost of living, social/cultural groups, community mental health teams.
- Provided basic first aid following incidents of self-injury.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments, and social outings.
- Completed necessary reports and documentation to maintain accurate case records.
- Trained/inducted new employees; providing thorough explanation of client needs, position duties and placement protocols.
Administration Officer/ Client Support Worker
Orange Local Aboriginal Land Council
Wattle Tree House, Australia
10.2021 - 03.2022
- Developed and strengthened client relationships by delivering knowledgeable support.
- Liaised with Police Department, Medical Centres and other professionals regarding client issues and concerns.
- Provided crisis accommodation options to clients.
- Liaised with community Refuge and referred women and children experiencing domestic violence through to appropriate services.
- Provided transport for clients.
- Recorded client status progress and challenges in logbooks and reports.
- Liaised with clients, addressed enquiries and handled meeting requests to provide outstanding customer care.
Customer Service Cashier – Supervisor
Bernardi Group
Blayney, Australia
10.2020 - 10.2021
- Handled customer complaints and concerns promptly.
- Supervised work of contracted employees to keep on task for timely completion.
- Demonstrated trust and responsibility to bosses during closing shifts, including handling large sums of money, and locking the workplace.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Built and maintained productive relationships with employees.
Restaurant Waitress
Hang Sing
Blayney, Australia
02.2016 - 08.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and promoted excellent service to customers, increasing walk-in business.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from food-borne illness and maintain proper sanitation.
Education
High School Certificate -
Blayney High School
Blayney, NSW11.2020
Bachelor of Laws - Incomplete -
University of Wollongong
Wollongong, NSWSkills
- Strong literacy and communication
- Clerical
- Retentive
- Community outreach
- Independence
- Collaboration
- De-escalation techniques
- Attention to detail
- Task prioritisation
References
- Kenny Spring Solicitors, Daina Reid, 0472 725 026
- Kirinari Community Services, Mikaela Nankervis, 0400 473 620
- Wattle Tree House, Housing Support Service, Rebecca Anderson, 0408 023 496
Additional Information
WWC2347786E, 27/10/21
NSW Unrestricted Drivers Licence
Endeavor to complete a Property Certificate of Registration.
Timeline
Paralegal | Property and Conveyancing
Kenny Spring Solicitors
02.2024 - Current
Complex Care Youth Worker
Kirinari Community Services
03.2022 - Current
Administration Officer/ Client Support Worker
Orange Local Aboriginal Land Council
10.2021 - 03.2022
Customer Service Cashier – Supervisor
Bernardi Group
10.2020 - 10.2021
Restaurant Waitress
Hang Sing
02.2016 - 08.2021
High School Certificate -
Blayney High School
Bachelor of Laws - Incomplete -
University of Wollongong
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