HOLLY YOUNG
Summary
As an ambitious and highly organised individual, my objective is to secure a suitable position with a dynamic and growing company. With a proven track record of providing exceptional communication-oriented services regardless of industry or geographic location, I am eager to apply my skills to build client relationships with your corporation, enhance efficiency, and contribute to the achievement of company outcomes. I am committed to maintaining the highest standards of professionalism, confidentiality, and integrity, and look forward to leveraging my communication, multitasking, and problem-solving abilities to contribute to the success of the team.
Overview
10
10
years of professional experience
Work History
Events Correspondent and Host
Madison Enterprises
01.2021 - 12.2022
- Sound working knowledge of the daily process in a television newsroom and/or alternative off-site location
- Experience developing a strong editorial strategy, and managing a culture whereby the drive to succeed and lead in the market exists
- Liaised with co-workers, investigative team and industry officials on and off site; demonstrating strong communication and interpersonal skills whilst organising and maintaining client satisfaction at events
- Contributed to planning and commissioning processes to develop and distribute new content ideas to develop strong reach and engagement with audiences
- Committed to maintaining accurate working processes when meeting deadlines, with an attention to detail.
Represented | Commercial/Fashion Model
Select Model Management
03.2019 - 11.2022
- Promoted products and services in television commercials, in a range of print and online advertisements, and at in-person events
- Took verbal and written direction from industry professionals (artists, directors) in promotion of various products and brands
- Built and maintained relationships with industry professionals (photographers, designers and other working professionals) in order to achieve desired results for a range of clients
- Responsible for building and maintaining a portfolio of my own work with brands, industry professionals and clients
- Demonstrated keen attention to personal presentation in order to work commercially in a variety of shoots and in-person shows.
Telecommunications | Fundraising Coordinator
Acuity Holdings / Finance Firm
02.2021 - 03.2022
- Facilitated growth of client relationships in the process of raising funds for non-profit organisations such as Signal
- Coordinated direct mail, including acquiring and retention of donors
- Coordination and overseeing of community fundraising programs
- Worked collaboratively and flexibly across a range of fundraising related tasks
- Assisting with generation of fundraising goals and ensuring these goals were met on an ongoing basis
- Worked collaboratively with a fundraising team in attendance and organisation of events to facilitate donor engagement and liaison
- Successful in obtaining philanthropic investments; demonstrating an ability in end-to-end conversion of commercial opportunities
- Experience working with international funders and the delivery of high-quality presentations.
Brand Ambassador | Social Media Management
Digital/Online Platforms
02.2013 - 03.2022
- Contributed to planning and commissioning processes to develop and distribute new content ideas to develop strong reach and engagement with audiences
- Developed and executed comprehensive digital marketing strategies on a variety of digital platforms
- Captured and produced content on projects for a variety of brands, at onsite locations
- Managed various social media channels and tracked engagement; adjusting content to target audiences relevant to marketable products and brands
- Tracked and analyzed marketing metrics to evaluate the effectiveness of the reach and engagement of the developed content and strategies
- Followed social media and PR briefs with an attention to detail, driving brand awareness and consumer loyalty.
WA Country Racing | Ambassador
Racing and Wagering Western Australia
05.2016 - 11.2019
- Travelled around Western Australia to various state-wide locations, acting as a judge for the Fashions on the Field fashion competition
- Promoted the Country Racing Industry within Australia as the face of the West Australian initiative
- Shot numerous fashion editorials and horse racing campaigns to promote and endorse the initiative
- Conducted radio interviews, as well as in-person meet and greets
- Hosted events and conducted public speaking on behalf of WA Country Cups, presenting to large, dynamic crowds to build rapport and support of the events and industry
- Hosted VIP clients, liaised with major sponsors and owners (industry stakeholders) on major race days and corporate events
- Built and maintained relationships with industry professionals whilst promoting WA Country Racing in a range of formal and informal contexts.
Aftersales coordinator
Plunket Homes
02.2014 - 03.2016
- Regular meetings with management and reporting or reoccurring maintenance issues
- Ensuring customer satisfaction through after-sales service
- Negotiate contracts with service and product suppliers to ensure a good level of customer service
- Designing procedures and documents to encourage problem solving and customer satisfaction
- Supervising and managing after-sales service staff and ensuring that quality and service standards are met
- Monitor and analyze customer feedback trends to identify and resolve frequent problems
- Manage stocks and inventories of spare parts and products
- Handling of complaints and warranty cases
- Complaint management
- Upselling activities
- Strong organizational and problem-solving skills
- Empathy and resilience.
Sales assistant / 2ic
YD. Clothing store
01.2013 - 12.2013
- Have strong interpersonal, influencing and negotiation skills
- Strong knowledge of Microsoft office applications
- Be effective and efficient at time management
- Sales focused & experienced with driving KPI's
- Friendly disposition & strong customer focused
- Build relationships across the system and be a master at managing conversations
- Celebrate success with Team members as they reach key milestones in their sales results
- Subject matter expert and contributor to the design, development and delivery of our customer service and Sales training
- Develop successful sales strategies to achieve business growth
- Schedule weekly, bi-weekly, monthly, and quarterly calls (as required) with management to report on sales, customer service updates/concerns, put forward key information to assist management in implementing any possible positive changes
- Work closely to support the State and National Sales Manager to ensure my store was achieving all Sales and customer service KPIs.
Education
High School Diploma -
Iona Presentation College - Palmerston St. Campus
Mosman Park, WA12.2012
Skills
- Engaging with Diverse Customers
- Sales Training
- Point of sale operation
- Team Cooperation
- Team Supervision
- Exceeding Customer Expectations
- Complex Problem-Solving
- Persuasion techniques
- Reliable and Responsible
- Exceptional customer service
- Building rapport
- Attention to Detail
References
Upon request
Timeline
Telecommunications | Fundraising Coordinator
Acuity Holdings / Finance Firm
02.2021 - 03.2022
Events Correspondent and Host
Madison Enterprises
01.2021 - 12.2022
Represented | Commercial/Fashion Model
Select Model Management
03.2019 - 11.2022
WA Country Racing | Ambassador
Racing and Wagering Western Australia
05.2016 - 11.2019
Aftersales coordinator
Plunket Homes
02.2014 - 03.2016
Brand Ambassador | Social Media Management
Digital/Online Platforms
02.2013 - 03.2022
Sales assistant / 2ic
YD. Clothing store
01.2013 - 12.2013
High School Diploma -
Iona Presentation College - Palmerston St. Campus
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