Holly Taylor
Bucca,QLD
Summary
Proven in enhancing customer satisfaction and streamlining operations, leveraged teamwork and problem-solving skills in hospitality positions to significantly improve service efficiency. Excellent demonstration in health and safety compliance, coupled with a knack for innovative solutions, has consistently elevated the customer experience across various roles. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency, looking enthusiastically to begin a career change and learn new skills.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
Subway
04.2021 - 10.2021
- Maintained clean and organised workspace, adhering to strict sanitation standards.
- Prioritised excellent communication skills to understand customer preferences accurately while minimising errors in orders.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and presented food in compliance with health and safety guidelines.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Executed sandwich artistry duties with very low occurrence of errors.
Crew Member
Hungry Jacks
11.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Trained new team members on procedures, customer service, and sales techniques.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimise freshness.
- Became familiar with products to answer questions and make suggestions.
- Increased customer satisfaction with prompt and accurate order taking.
Visual Merchandiser
Greenlife Industry
12.2020 - 06.2021
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
- Optimized inventory by creating visually appealing displays that also highlighted slow-moving items, thus reducing stock levels.
Crew Member
McDonald's
06.2018 - 09.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Year 9 Completion -
Greensborough Secondary College
Greensborough, VIC2013
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Reliability and punctuality
- Dependable and honest
- Patience and Empathy
- Task Prioritization
- Health and safety compliance
Timeline
Sandwich Artist
Subway
04.2021 - 10.2021
Visual Merchandiser
Greenlife Industry
12.2020 - 06.2021
Crew Member
Hungry Jacks
11.2020 - 10.2021
Crew Member
McDonald's
06.2018 - 09.2020
Year 9 Completion -
Greensborough Secondary College
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