Holly Freida Faaofo
St Marys Sydney,Australia
Summary
To gain a full time employment in an industry that will allow me to utilise my skills and knowledge moving into sustainable employment. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding telephone etiquette. Committed to contributing to company growth.I consider myself to be a great person to work with. I am cheerful, outgoing and love to constantly be on the move. I pride myself in being honest, and someone who enjoys working in a team to achieve a set goal. I understand that customer satisfaction plays a great part in the role I would be undertaking and I feel that I would be fully competent in meeting those needs required. I have acquired many attributes through my different job roles and feel that I would be a great asset to any employer/company, if given the chance.
Overview
11
11
years of professional experience
Work History
Hair Dresser
Best Cuts And Colours
Mount Druitt Sydney, NSW
02.2018 - 03.2024
- Assisted colleagues in setting up stations before starting a shift or closing down after it ends.
- Greeted customers, answered phones and book appointments.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Ensured client satisfaction with the quality of service provided.
- Analyzed hair texture and condition before recommending appropriate styling methods.
- Shampooed, conditioned and blow-dried client's hair.
- Advised clients on how to maintain their hairstyles at home between visits.
- Provided consultations to discuss hairstyle options for clients.
- Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
Receptionist/Consultant
MTC Australia
Sydney, Australia
06.2013 - 08.2018
- Managing front desk reception as I am the first point of contact, also meet & Greet guest & clients
- Filling clients’ documents according to company’s policies and the procedures & creating new files
- Helping out clients regarding job search facilities
- Answering phone calls & directing phone calls to relevant staff
- Creating databases & data entry
- Scanning documents in bridge
- Knowledge of ESS, bridge & bookings
- Mails/Mailing
- Updating files for custom agents
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Monitored office supplies inventory and placed orders when necessary.
Education
Diploma of Business & Management -
Careers Australia Institute
Sydney, NSW12.2012
NCEA Level 1,2 & 3 - ICT (Information Communication And Technology)
Onehunga High School
Auckland, New Zealand12-2007
Skills
- Telephone communication
- Customer service
- Customer satisfaction
- Organisational skills
- Task prioritisation
- Active listening
- Problem solving
- Verbal communication
- Written communication
- Motivation
- Time management
- Critical thinking
- Multi-task management
- Quick learner
- Attention to detail
- Following instructions
- Independent work
- Teamwork
- Leadership
- Patience
- Willingness to learn
- Positive attitude
- Honesty
- Reliability
References
- Cathy Johnson - MTC Manager - 0460631526
- Xena Abdul - Salon Owner/Boss - 0405474103
Demonstrated Competencies
- Excellent telephone communication skills
- Experience in communicating with people from various cultural, social and language backgrounds
- Customer Service
- Strengths in providing customer care and in ensuring customer satisfaction
- Excellent skills in dealing with patron issues and in providing efficient follow-up
- Resolving patron complaints ensuring a pleasant outcome for both my employer and the patron.
- Organisational
- Punctual and on time for work
- Ability to prioritise tasks according to urgency and importance
- Developed skills in effectively breaking down tasks to complete them with a certain time frame.
- Active listening skills
- Sharp problem solver
- Energetic work attitude
- Good sales performer
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good Motivator
- Time Management
- Critical thinking
- Good Organizational and Multi-task Management skills
- Quick learner
- Attention to detail
- Ability to follow instructions well from others
- Ability to work well independently or in a team
- Good team co-operation and leadership skills
- Patient, willing and keen to learn
- Positive Attitude
- Honest and reliable
Timeline
Hair Dresser
Best Cuts And Colours
02.2018 - 03.2024
Receptionist/Consultant
MTC Australia
06.2013 - 08.2018
Diploma of Business & Management -
Careers Australia Institute
NCEA Level 1,2 & 3 - ICT (Information Communication And Technology)
Onehunga High School