Hom Bahadur Karki
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Site Manager
Global Hospitality Solution
01.2023 - Current
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared reports and schedules with accuracy.
Housekeeping Supervisor
Global Hospitality Solution
04.2022 - 01.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Houseman
Global Hospitality Solution
01.2022 - 04.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
Education
Advanced Diploma - Hospitality
Sydney Metro Institute
Sydney, NSW12.2023
Skills
- Customer Service
- Coaching and Mentoring
- Staff Management
- Shift Scheduling
- Problem-Solving
- Multitasking and Organization
- Site Inspection and Management
- Team Leadership
- Site coordination
- Flexibility and Adaptability
- Safety Procedures
- Site Management
Timeline
Assistant Site Manager
Global Hospitality Solution
01.2023 - Current
Housekeeping Supervisor
Global Hospitality Solution
04.2022 - 01.2023
Houseman
Global Hospitality Solution
01.2022 - 04.2022
Advanced Diploma - Hospitality
Sydney Metro Institute
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