Hom Bahadur Neupane
Sydney,NSW
Summary
Capable Help Desk Engineer, experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Ezko Group Ptd Ltd
Sydney
07.2023 - Current
- Provided technical assistance to customers regarding hardware and software issues.
- Assisted in the installation, configuration, and maintenance of IT systems across the organization.
- Troubleshot network connectivity issues for users onsite and remotely.
- Diagnosed system errors and provided appropriate solutions.
- Identified problem areas within existing IT infrastructure and recommended improvements.
- Created user accounts, managed passwords, monitored access privileges, and enforced security protocols.
- Configured firewalls, routers, switches, VPNs. according to best practices.
- Deployed new applications on user machines as requested by end-users.
- Provided support for mobile devices such as tablets and smartphones.
Customer Service Officer
Woolworths Group Ptd Ltd
Caringbah
02.2022 - 07.2023
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Organized media assets for easy access during the editing process.
- Edited sound effects, dialogue, music and other audio elements as needed.
- Integrated graphics and special effects into video projects as directed by producers or clients.
- Troubleshot technical issues that may arise during the course of post production work.
- Managed multiple writing and editing assignments in dynamic environment within stated timelines.
Education
Bachelor of Information Technology - Information Technology
King's Own Institute
Sydney, NSW02-2024
Diploma And Advanced Diploma of Information Technology - Information Technology
Sydney City College of Management
Parramatta, NSW06-2020
Some College (No Degree) - Network And System Administration
Extratech Pty LTD
Hurstville, NSWSkills
- Patch management
- Mobile Device Management
- System Administration
- Troubleshooting and diagnosis Windows 10/11
- Active Directory/AAD
- Server/Network management
- Microsoft Admin Panel
- Powershell/Putty
- Network/Home Printer Troubleshooting
- Knowledge of License
Certification
- NSW Driving License
- MS Azure 900
- Bachelor of Information Technology
Timeline
IT Help Desk Technician
Ezko Group Ptd Ltd
07.2023 - Current
Customer Service Officer
Woolworths Group Ptd Ltd
02.2022 - 07.2023
Bachelor of Information Technology - Information Technology
King's Own Institute
Diploma And Advanced Diploma of Information Technology - Information Technology
Sydney City College of Management
Some College (No Degree) - Network And System Administration
Extratech Pty LTD
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