Ho Nam (Rick) Ma
Broadview,SA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at CoCo Fresh Tea & Juice. Skilled in relationship building and customer service management, I excel in multitasking and problem-solving to achieve results. Increased client loyalty through personalized financial advice and efficient data processing, demonstrating both hard and soft skills without sacrificing quality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Store Manager
CoCo Fresh Tea & Juice
2022.11 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Data Entry Clerk
Bureau Veritas
2021.01 - 2022.01
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Financial Advisor
Convoy Global Holding LTD
2020.10 - 2021.01
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Education
Bachelor of Arts - International Business
University of South Australia
Adelaide, SA2021
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Customer Service Management
Store operations
Relationship building and management
Sales expertise
Sales and Marketing
Client Relations
Data Entry
Customer Service-Oriented
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Store Manager
CoCo Fresh Tea & Juice
2022.11 - Current
Data Entry Clerk
Bureau Veritas
2021.01 - 2022.01
Financial Advisor
Convoy Global Holding LTD
2020.10 - 2021.01
Bachelor of Arts - International Business
University of South Australia
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