Honey Condino
10/152 Montacute Road, Rostrevor ,South Australia
Summary
Dynamic and results-oriented professional with extensive experience at Polynesian Spa and Etihad Airways. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong analytical problem-solving and relationship-building skills. Achieved significant improvements in employee training programs and promotional planning, contributing to heightened brand awareness and operational efficiency.
Overview
2022
2022
years of professional experience
Work History
Retail Administrator
Polynesian Spa
- Reduced employee turnover by implementing effective training programs for new hires.
- Developed a comprehensive filing system for easy access to critical documents and records.
- Implemented loss prevention measures, reducing instances of theft or damage to merchandise.
- Facilitated smooth daily operations by maintaining accurate cash register balances and handling financial transactions with precision.
- Managed vendor relationships effectively, negotiating contracts for better terms and pricing options.
- Improved customer satisfaction by providing efficient and courteous administrative support to store management and staff.
- Assisted in budget planning, helping the store maintain a healthy profit margin while minimizing expenses.
- Served as a reliable point of contact for customers and staff, fostering a positive work environment and promoting teamwork.
- Collaborated with the marketing team to design visually appealing store displays that attracted customer attention.
- Organized promotional events, resulting in increased sales and heightened brand awareness.
- Contributed significantly to the success of seasonal sales events by coordinating logistics, promotions, and staffing requirements ahead of time.
- Boosted customer loyalty through exceptional service, resolving issues promptly and professionally.
- Streamlined inventory management processes for increased accuracy and reduced stock discrepancies.
- Increased efficiency in order processing by implementing a new system to track orders from placement to delivery.
- Maintained a clean, safe, and inviting store environment for both customers and employees through diligent attention to detail.
- Enhanced communication between departments with regular updates and informative meetings.
- Strengthened customer relations through personalized follow-ups on purchases, inquiries or concerns.
Cafe Manager
Aroha Coffee
03.2020 - 09.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Receptionist
Polynesian Spa
12.2010 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Flight Attendant
Etihad Airways
02.2006 - 09.2008
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Education
Bachelor Of Science In Information Management - Information Management
Iligan Medical Centre College
Iligan City, Philippines03.2003
Skills
- Store operations
- Employee training
- Promotional planning
- Merchandising strategies
- Stock control
- Time management
- Customer service
- Relationship building
- Goal setting and achievement
- Analytical problem solver
- Rapport and relationship building
Timeline
Cafe Manager
Aroha Coffee
03.2020 - 09.2021
Receptionist
Polynesian Spa
12.2010 - 09.2017
Flight Attendant
Etihad Airways
02.2006 - 09.2008
Retail Administrator
Polynesian Spa
Bachelor Of Science In Information Management - Information Management
Iligan Medical Centre College
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