HONEY DHEER
Woodcroft,NSW
Summary
Retail Operations Professional experienced in customer service and team management. Supervised cashier teams to enhance transaction efficiency and trained new staff on service protocols, while maintaining accurate cash handling and reconciliation. Demonstrated effective communication skills to resolve customer inquiries, fostering a positive shopping environment.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Cashier Team Lead
Hawa chicken
Sydney / Seven hills
08.2023 - Current
- Supervised cashier team at Hawa chicken front counter and takeout service.
- Handled cash, card, and mobile payments at POS register.
- Balanced cash drawer during opening and closing shifts.
- Trained new cashiers on Hawa chicken menu and order flow.
- Coordinated dine-in and takeout orders with kitchen staff.
- Maintained clean, organized cashier station and guest service area.
Front Desk Supervisor
Woolworths
Sydney/ Seven hills
04.2025 - 07.2026
- Supervised Woolworths front desk operations and customer service workflows.
- Trained front desk team on registers, procedures, and service standards.
- Managed customer enquiries, complaints, and escalations at service counter.
- Resolved customer issues with clear communication and calm leadership.
- Coordinated refunds, returns, and exchanges following Woolworths policies.
- Monitored cash handling, tills, and end-of-day reconciliation processes.
- Maintained accurate records for transactions, incidents, and store communications.
Front Desk Customer Service Representative
Woolworths
Sydney / Hornsby
04.2024 - 03.2025
- Greeted Woolworths customers and delivered friendly service at front desk.
- Resolved customer enquiries at Woolworths service desk with clear communication.
- Assisted with returns, exchanges, and product queries following store policies.
- Supported self-service checkouts and guided customers through payment issues.
- Processed cash, EFTPOS, and card payments through checkout systems.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Store Front Staff Member
Icy spicy
Sydney / Parramatta
07.2023 - 10.2023
- Welcomed guests at Icy Spicy front counter at Icy Spicy front counter and answered menu questions.
- Processed payments through point of sale and handled cash drawer duties.
- Prepared front display cases and maintained clean, organized service areas.
Education
Master of IT (Cybersecurity) - IT Network Security
SYDNEY INTERNATIONAL SCHOOL OF TECHNOLOGY & COMMERCE
Sydney/ Townhall 02.2024 - 10.2025
Skills
- POS systems
- Cash handling
- Cash reconciliation
- Till balancing
- Refund processing
- Money handling
- Customer service
- Team leadership
- Team oversight
- Team collaboration
- Effective communication
- Staff training
- Effective communication
- Attention to detail
- Time management
- Data entry accuracy
- Professional demeanor
- Safety rules
- Team collaboration
- New hire training
Timeline
Front Desk Supervisor
Woolworths
04.2025 - 07.2026
Front Desk Customer Service Representative
Woolworths
04.2024 - 03.2025
Master of IT (Cybersecurity) - IT Network Security
SYDNEY INTERNATIONAL SCHOOL OF TECHNOLOGY & COMMERCE
02.2024 - 10.2025
Cashier Team Lead
Hawa chicken
08.2023 - Current
Store Front Staff Member
Icy spicy
07.2023 - 10.2023