Honey Grace Puti-an
Willetton, WA
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
6
6
years of professional experience
Work History
Crew Member/Area Team Leader
Mcdonalds, Willetton
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Mcdonalds, Ballajura
08.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
Airport Passenger Service Agent
Civil Aeronautics Board
07.2019 - 07.2022
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanour during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Monitoring compliance of the Airlines
Education
Diploma of Hospitality Management - Hospitality Management
Stanley College
West Perth, WA05-2025
Certificate Iv - Commercial Cookery
Stanley College
West Perth, WA 11-2024
Certificate III - Commercial Cookery
Stanley College
West Perth, WA 05-2024
Bachelor of Science - Business Management
St. Paul University
Manila, Philippines 05-2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Customer engagement
- Safety awareness
Timeline
Crew Member/Area Team Leader
Mcdonalds, Willetton
05.2023 - Current
Crew Member
Mcdonalds, Ballajura
08.2022 - 05.2023
Airport Passenger Service Agent
Civil Aeronautics Board
07.2019 - 07.2022
Diploma of Hospitality Management - Hospitality Management
Stanley College
Certificate Iv - Commercial Cookery
Stanley College
Certificate III - Commercial Cookery
Stanley College
Bachelor of Science - Business Management
St. Paul University
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