Hong Gao
Kingsford,NSW
Summary
I possess extensive experience in the service industry, which has equipped me with the ability to swiftly adapt to dynamic work environments. Additionally, I have over a year of living and studying experience in Australia, during which I developed effective communication skills with locals.
I have experience in raising cats and am very familiar with their behaviors and habits. I possess the ability to notice any unusual conditions in cats. Additionally, I have been actively involved in fundraising for the rescue of stray cats
Currently, I am pursuing a Master's degree. Until February 1st, I am available for full-time work. After this date, my availability includes weekends, as well as Wednesdays and Thursdays
Overview
4
4
years of professional experience
Work History
Order Clerk
CoCo Milk Tea Shop
11.2021 - 02.2022
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
Programming Teacher
Aikos Programming Training Institution
10.2020 - 02.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- The target audience is mainly middle school and high school students, helping students understand and use algorithms in school student competitions.
- Effectively communicated with parents via phone to discuss students' academic progress, course adjustments, and other relevant concerns, ensuring transparency and fostering trust
- Incorporated multiple types of teaching strategies into the classroom.
- Engaged with potential clients through meaningful conversations, providing them with insights into the institution's capabilities, thereby facilitating the signing of new students and enhancing client acquisition,as well as encouraging the renewal of contracts with existing clients
The Front Desk of an Art Institution
Jingcai Art School
06.2018 - 07.2018
- Enter course and student information into the company database and check student attendance
- Check company income and expenses
- In addition to basic work, I also used my professional skills to help the company establish and update its database.
Education
Master of Science - Information Technology
University of New South Wales
Sydney, NSW09.2024
Bachelor of Science - Computer Science
NingboTech University
Ningbo,China09.2021
Skills
- Active Listening
- Telephone Etiquette
- Interpersonal Skills
- Data Entry Accuracy
- Computer Proficiency
- Order Processing
- Microsoft Office Suite
- Instant customer communication and progress feedback
Timeline
Order Clerk
CoCo Milk Tea Shop
11.2021 - 02.2022
Programming Teacher
Aikos Programming Training Institution
10.2020 - 02.2021
The Front Desk of an Art Institution
Jingcai Art School
06.2018 - 07.2018
Master of Science - Information Technology
University of New South Wales
Bachelor of Science - Computer Science
NingboTech University
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