Summary
Overview
Work History
Skills
Websites
Personal Qualifications
Languages
References
Timeline
Generic

Hong Tran

Auburn,Australia

Summary

Accomplished professional with a proven track records, excelling in customer service and strategic planning. Demonstrated expertise in SAP P0E and creative problem-solving, significantly improving operational efficiency. Skilled in teamwork and leveraging analytical skills to exceed targets, ensuring exceptional service delivery and business management.

Overview

7
7
years of professional experience

Work History

CUSTOMER SERVICE AGENT (call center – contract)

Chrisco Hampers Australia
Auburn, Australia
09.2024 - Current
  • Responding to inbound calls and answering customer inquiries promptly
  • Making outbound calls to promote sales and processing orders over the phone
  • Investigating delivery issues and engaging with both suppliers and customers to ensure a prompt resolution to the problem

PLANNING CO-ORDINATOR

Carlsberg Marston's Brewing Company
Wolverhampton, UK
12.2022 - 07.2024
  • Responsible for conducting thorough stock checks for major pub groups and assigning workload to the customer service team
  • Generated and distributed accurate and comprehensive data reports hourly, including stock reports and daily workload figures
  • Proactively resolved stock shortage issues by promptly addressing failed orders through accurate stock checks using SAP ERP and APO systems
  • Conducted updates on SKU background information, identifying ATP rejection reasons, diagnosing SKU setup errors, and coordinating with the relevant teams for necessary updates
  • Investigated order errors, such as system issues, missing data setups, credit hold errors, and transmission issues with third-party delivery partners
  • Monitored stock inbound, outbound, and late deliveries
  • Ensured timely communication and handling of all amendments
  • Implemented an alternative workload and holiday booking system for the customer service department
  • Regularly updated the call time report for efficient workload allocation
  • Collaborated with various departments, including customer service, logistics, stock planning, free trade department, sales department, and business management team

STOCK ADMIN

Carlsberg Marston's Brewing Company
, UK
12.2021 - 12.2022
  • Successfully managed and analyzed daily reports for stock transfer between main hubs and depots
  • Demonstrated expertise in conducting accurate stock checks and ensuring timely updates on stock planned back-in dates
  • Utilized APO system to monitor stock movements from main hub and generate comprehensive reports
  • Proactively communicated and resolved any amendments or changes promptly
  • Proficiently updated product coding individually or in bulk, enhancing efficiency and accuracy
  • Collaborated effectively with various departments to streamline processes and improve overall performance

SENIOR CUSTOMER SERVICE AGENT (ONLINE CASINO) Bilingual job

MNG Management Ltd
London, UK
01.2020 - 01.2021
  • Efficiently utilized Microsoft and LivePerson software
  • Conducted thorough research to address complex inquiries
  • Acted as the initial point of contact for customer concerns and questions, resolving them effectively and promptly
  • Consistently delivered exceptional customer service to ensure a positive initial response via live chat and email
  • Presented services and seasonal promotions to customers, generating awareness, interest, and sales
  • Demonstrated strong multitasking abilities and maintained accurate and timely data checks, even with a high volume of tasks
  • Assumed team management responsibilities and provided weekly performance reports to the manager

CUSTOMER SERVICE CASHER

ASDA
London, UK
01.2019 - 01.2021
  • Receiving and organizing tobacco and parcels behind the ASDA customer service counter
  • Proficient in managing cash register operations, which include scanning items, processing payments, and issuing receipts

CUSTOMER SERVICE AGENT (ONLINE CASINO) Bilingual job

Montruse Limited
Edgware, UK
01.2018 - 01.2019
  • Call center for online casino websites (bet138.com)

Skills

  • Customer service (face-to-face and call center)
  • Administrative
  • Microsoft Software
  • Strategic planning
  • Analytical skills
  • SAP P0E
  • SAP P0C
  • Mitel
  • Power BI
  • CRM
  • Microlise - logistic
  • Creative problem solving
  • Marketing strategy
  • Teamwork
  • Presentation
  • Market research
  • Consultancy
  • Business management

Personal Qualifications

BA Upper Second-Class Honours (2:1), Business and Management, Birmingham City University

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

CUSTOMER SERVICE AGENT (call center – contract)

Chrisco Hampers Australia
09.2024 - Current

PLANNING CO-ORDINATOR

Carlsberg Marston's Brewing Company
12.2022 - 07.2024

STOCK ADMIN

Carlsberg Marston's Brewing Company
12.2021 - 12.2022

SENIOR CUSTOMER SERVICE AGENT (ONLINE CASINO) Bilingual job

MNG Management Ltd
01.2020 - 01.2021

CUSTOMER SERVICE CASHER

ASDA
01.2019 - 01.2021

CUSTOMER SERVICE AGENT (ONLINE CASINO) Bilingual job

Montruse Limited
01.2018 - 01.2019

Similar Profiles

CREATE PROFILE
Hong Tran