Hoang Anh Nguyen
Customer Service Representative
Canberra,ACT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, customer service and technical troubleshooting.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Officeworks
Canberra, ACT
11.2021 - Current
- Provide customer service in the technology and print shop.
- Assisted customers with prompt and polite support in-person and via telephone regarding the online printing portals, technology related purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Tour Guide
H&N
Canberra, ACT
08.2019 - 11.2021
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 9 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Education
Master of Science - Business Informatics
University of Canberra
Canberra, ACT 08.2021 - 08.2023
Bachelor of Arts - Event And Tourism
University of Canberra
Canberra 08.2018 - 08.2020
Skills
Problem-Solving
undefinedTimeline
Customer Service Representative
Officeworks
11.2021 - Current
Master of Science - Business Informatics
University of Canberra
08.2021 - 08.2023
Tour Guide
H&N
08.2019 - 11.2021
Bachelor of Arts - Event And Tourism
University of Canberra
08.2018 - 08.2020
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