HONG BAO NGOC TIEU
Highett,VIC
Summary
Adaptable hospitality professional with experience in customer service and food preparation. Skilled in resolving complaints and maintaining high service standards, eager to support a team in delivering exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Front of House Employee
MEKONG Pho Bo Ga restaurant
Melbourne, VIC
02.2024 - Current
- Greeted and seated customers upon arrival at the restaurant.
- Provided menu information and answered customer questions about dishes.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Handled customer complaints with professionalism and empathy.
- Processed payments using cash registers or POS systems accurately and efficiently.
Cook
William Angliss restaurant
Melbourne, VIC
10.2023 - 04.2025
- Prepared and cooked a variety of dishes in a fast-paced kitchen environment.
- Collaborated with team members to ensure timely meal delivery to customers.
- Followed food safety guidelines and sanitation procedures consistently.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Followed established procedures and requirements for safe food handling, storage and service.
Coffee Specialist
Nespresso
Ho Chi Minh , VIETNAM
11.2022 - 03.2023
- Educated customers on coffee origins and brewing techniques.
- Operated coffee machines and equipment to prepare beverages.
- Maintained inventory levels and organized coffee products effectively.
- Provided feedback on customer preferences to improve service quality.
- Resolved any complaints from customers regarding quality or taste of products promptly.
Education
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Melbourne, VIC09-2025
Certificate IV Commercial Cookery -
William Angliss Institute of TAFE
Melbourne, VIC04-2025
Certificate III Commercial Cookery -
William Angliss Institute of TAFE
Melbourne, VICSkills
- Customer service
- Team collaboration
- Inventory control
- Food safety
- Order taking
- Food preparation
- Hospitality service expertise
- Ordering procedures
- Table setting
- Opening and closing duties
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
Front of House Employee
MEKONG Pho Bo Ga restaurant
02.2024 - Current
Cook
William Angliss restaurant
10.2023 - 04.2025
Coffee Specialist
Nespresso
11.2022 - 03.2023
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Certificate IV Commercial Cookery -
William Angliss Institute of TAFE
Certificate III Commercial Cookery -
William Angliss Institute of TAFE
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