Hong (Crystal) Huang
Brunswick East,Australia
Summary
I am a dynamic and results-driven professional with an exceptional ability to prioritize and execute a variety of projects simultaneously, all while maintaining a friendly and natural consultative approach to all I do. I am now seeking a role that allows me to continue making use of my developing communication skills, admin skills, and the knowledge I have in the educational industry.
Overview
10
10
years of professional experience
Work History
Program Coordinator of Fee for Services
NECA Education & Careers
Melbourne, VIC
09.2022 - Current
- Company Overview: NECA provides employment and training opportunities through traineeships and apprenticeships.
- Managing all the short courses end-to-end includes, but is not limited to, answering queries, monitoring enrollments, course setup on JobReady for bookings, and course completions.
- Conduct face-to-face pre-training reviews and pre-selection assessments.
- Preparation of fortnightly fee-for-services financial reports for the CFO.
- Maintaining relationships with employers for course bookings, and issuing invoices to them.
- Tracking the quality and progression of all the funded short courses to ensure compliance with Skills First, VRQA, and ASQA.
- Epsilon checks to ensure that accurate and timely data entry on all systems is done.
- Training plans follow-up: commencement training plans and change of employer training plans.
- Creating communications and sending them out to students who are on the waitlist.
- Checking enrollment forms and Skills First forms for audit preparations.
National Short Courses Coordinator
Complete Hospitality Training
Melbourne
03.2021 - 09.2022
- Company Overview: CHT is renowned as Victoria's leading hospitality school, by providing hospitality courses with the skills to help learners to secure employment in the hospitality industry.
- Responding to all sorts of inquires from learners, and retaining the relationship with learners;
- Organising trainers for upcoming short courses;
- Maintaining and administering the student management system using VETrak for all short courses students. Primarily responsible for occurrences set up, send, follow up the enrolment information and AVETMISS data checks;
- Responsible for reportability of short courses learners;
- Responsible for Learner Management System (Cloud Assess) and quality assurance of assessments;
- Responsible for attendances and booking absentees in for makeup classes;
- Liaising with trainers with regard to course structure, progression and ensuring students are able to meet to the deadline;
- Issuing certificates after learners successfully completed their courses.
- CHT is renowned as Victoria's leading hospitality school, by providing hospitality courses with the skills to help learners to secure employment in the hospitality industry.
Office Admin Coordinator
Universal Freeway Pty Ltd
Melbourne
12.2020 - 03.2021
- Responding to all sorts of customer inquires, and retaining the relationship with existing customers.
- Assisting the director with scheduling meetings, creating contracts, and document preparation.
- Supporting the general day-to-day functioning of the office and ensuring workplace processes are running smoothly and seamlessly.
Volunteer Retail Assistant
Salvos Store (Salvation Army)
Melbourne
10.2019 - 03.2020
- Promoting 2019 Christmas's fundraising campaign 'A Hot Cup of Tea' in-store.
- Providing customer service at the register.
- Received 'Star Performer of Christmas Fundraising Campaign' recognition email from Area Manager-North Eastern Victoria which has been forwarded to all store managers in North Eastern Area.
- I was honorably invited to share my success story with other stores by the Area Manager.
- Raised more than $1,000 for the Christmas campaign in a month's time. And awarded by Area Manager and District Manager before Christmas.
Marketing Coordinator and Customer Service
OzStudy Group Pty Ltd
Melbourne
01.2018 - 08.2019
- Company Overview: Oz Study was established in 2000 and is an education and migration service agency in Australia.
- Assisting the marketing/promotional events including workshops, training sections, and carnivals.
- Creating, monitoring and maintaining online content of company website, social media platforms/accounts.
- Providing feedback and reporting on marketing performance and comparison to competitors' activities.
- Cultivating and fostering a broad range of internal and external stakeholder networks.
- Drafting and creating marketing materials, flyers and invitation letters.
- Responding to customer inquiries and handling customers' complaints via phone, email, WeChat, and face-to-face.
- Maintaining relationships with the current customer.
- Coordinating a broad range of internal and external stakeholders and suppliers' networks.
- Preparing and editing universities' cooperation brief proposals.
- Ad-hoc event, marketing and internal celebrations support activities.
- Oz Study was established in 2000 and is an education and migration service agency in Australia.
- Established collaborative and strong relationships with internal and external stakeholders.
- Successfully planned and organised several marketing events.
- Built up a community for potential and current customers on WeChat in order to contact more conveniently and efficiently.
- Continuously received positive feedback from Manager and customer.
Volunteer
St Kilda Tourism Association
Melbourne
04.2015 - 08.2016
- Company Overview: St Kilda Tourism is an organisation that provides leadership in promoting, marketing and developing visitor experience in St Kilda.
- Ensuring all visitors to St Kilda have the opportunity to fulfill their travel aspirations.
- Providing marketing and visitors information services at our kombi van.
- Participating in St Kilda Festival 2016.
- St Kilda Tourism is an organisation that provides leadership in promoting, marketing and developing visitor experience in St Kilda.
Social Media and Marketing Intern
Australian Teenage Expo
Melbourne
10.2015 - 07.2016
- Company Overview: Australian Teenage Expo is a non-profit organisation founded by two female speakers. They hold youth educational events in Australia and share deep insight into young people's issues and family issues.
- Communicating with the media stakeholders for information update.
- Providing help during some school events.
- Post-event survey data collection.
- Managing the stakeholders' database.
- Australian Teenage Expo is a non-profit organisation founded by two female speakers. They hold youth educational events in Australia and share deep insight into young people's issues and family issues.
Education
Master of Communication -
RMIT University
Melbourne12.2017
Bachelor of Business - Event Management
La Trobe University
Melbourne12.2015
Skills
- VETrak
- JobReady
- Celcat
- Microsoft Office applications
- Excel
- Word
- PowerPoint
- Outlook
- Analytical skills
- Problem-solving skills
- Organisational skills
- Time management skills
- Multi-tasking
- Attention to detail
- Interpersonal communication skills
- Reliability
- Trustworthiness
- Work ethics
- Trilingual
Languages
- Chinese (Mandarin), Native speaker
- Chinese (Cantonese), Native speaker
- English, Highly proficient
Eligibility
I meet the eligibility and rights to work in Australia.
Timeline
Program Coordinator of Fee for Services
NECA Education & Careers
09.2022 - Current
National Short Courses Coordinator
Complete Hospitality Training
03.2021 - 09.2022
Office Admin Coordinator
Universal Freeway Pty Ltd
12.2020 - 03.2021
Volunteer Retail Assistant
Salvos Store (Salvation Army)
10.2019 - 03.2020
Marketing Coordinator and Customer Service
OzStudy Group Pty Ltd
01.2018 - 08.2019
Social Media and Marketing Intern
Australian Teenage Expo
10.2015 - 07.2016
Volunteer
St Kilda Tourism Association
04.2015 - 08.2016
Master of Communication -
RMIT University
Bachelor of Business - Event Management
La Trobe University
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