Hongguang Wei
Sydney,NSW
Summary
Skilled Barista and Cashier with a track record of enhancing customer satisfaction at Youshi Club through expert coffee preparation and efficient transaction handling. Demonstrates exceptional memory and POS system proficiency, contributing to innovative team solutions. Achieved notable customer service accolades, underscoring a commitment to excellence and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Rack and Roll Billiards
Sydney, NSW
07.2024 - 11.2024
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Barista
Youshi Club
08.2021 - 12.2021
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Mechanical Engineering
TAFE NSW
NSW06-2026
Skills
- Espresso machine operation
- Coffee expertise
- Excellent memory
- POS systems
- Food preparation
- Basic math
- Product displays
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Certification
- Certificate of Australian Barista School
- NSW RSA certificate
Timeline
Cashier
Rack and Roll Billiards
07.2024 - 11.2024
Barista
Youshi Club
08.2021 - 12.2021
Mechanical Engineering
TAFE NSW
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