Hong (Ivy) Phan Nguyen
Perth,WA
Summary
Dynamic Workforce Planning Manager at Crown Perth with expertise in project management and strategic planning. Proven track record in developing effective planning strategies, enhancing team collaboration, and delivering presentations to senior leadership. Skilled in data analysis and conflict resolution, ensuring projects meet budget and timeline objectives while fostering a high-performance culture.
Overview
26
26
years of professional experience
Work History
Workforce Planning Manager
Crown Perth
Perth, WA
07.2015 - 02.2025
- Acted as a liaison between teams or departments when needed.
- Prepared presentations for senior leadership summarizing upcoming plans or activities.
- Provided guidance to team members on best practices in project management.
- Reviewed completed work for accuracy before approving for submission.
- Developed and implemented planning strategies to ensure project completion within budget and timelines.
- Monitored progress on all projects and addressed any issues as they arose.
- Identified potential areas of conflict between departments or teams.
- Created detailed reports outlining progress, risks, costs and other key metrics.
- Collaborated with upper management to define objectives, plans and initiatives.
- Conducted regular meetings with stakeholders to review progress and provide updates.
- Forecasted future needs based on industry trends, customer feedback and market analysis.
Events & Conferences Scheduling Advisor
Crown Perth
Perth, Australia
11.2012 - 07.2015
- Handling calls and staff inquiries.
- Roster of over 100 staff members.
- Revenue/Budget Analyst
- Recruitment and Interviews.
- Updating clients' info and data.
- Time Manager Advisor
- Invoice control.
- Labor/Costing reports.
- Highly effective customer service with all clients and repeated clients.
- Departments, Social Committee, Organizer.
Scheduling Advisor
Crown Perth
Perth, Australia
07.2011 - 11.2012
- Handling calls and inquiries.
- August Rising Star, 2011.
- High proficiency with MS Office applications.
- Virtual Roster Knowledge.
- Generating and maintaining daily C&E log sheets.
- Labor/Costing reports
- Time Manager Trainer and Technical Support.
Store Manger
Victoria Gardens McDonalds
Victoria Gardens, Australia
01.2003 - 01.2005
- Sale Assistant
- General Administration
- Recruitment/Trainer
- Data entry
- Supervising
- OH&S Procedure
- Leadership
- Daily banking
- Handling Rotating Roster
- Stock Control
- Organizing internal event
- Confident Telephone Manner
- Scheduling weekly roster
1st Assistances Manager
Burnley McDonalds
Burnley, Australia
01.2000 - 01.2003
- General Administration
- Customer Services
- Stock Control
- Ordering Stock
- Leadership skills
- Data bases/ Data entry
- Optimizing product solutions
- Handling calls and enquires
- Detail cleaning
- Cash Control
- Computer skills in all Microsoft data and Virtual Roster
- Completed First Aid
Crew
Collingwood McDonalds
Collingwood, Australia
01.1999 - 01.2000
- OH&S procedures
- Detail Cleaning
- Cash Handling
- Operate cash register
- Cooking/ kitchen duties
- Strong Customer Services Skills
- Ability to accept responsibility and orders
Education
ANTI-Mirage Training & Business Solution - Completed Microsoft Expert Excel Training
ANTI-Mirage Training & Business Solution
Perth, WA01.2012
Monash University - Completed Bachelor of Business
Monash University
VIC01.2007
GOW Learning Institute - Completed Certificate 4 in Business (frontline Management)
GOW Learning Institute
Melbourne, VIC01.2004
GOW learning Institute - Completed Certificate 1, 2 and 3 in Retail Operations
GOW Learning Institute
Melbourne, VIC01.2003
TAFE - Completed Year 12
TAFE
Preston, VIC01.2001
Santa Maria Collage - Completed Year 11
Santa Maria Collage
Victoria01.2000
Skills
- Project management
- Strategic planning
- Data analysis
- Presentation development
- Budget management
- Forecasting techniques
- Conflict resolution
- Team leadership
- Scheduling coordination
Languages
- Fluent in English
- Fluent in Vietnamese
Preferred Name
Ivy
References
References available upon request.
Timeline
Workforce Planning Manager
Crown Perth
07.2015 - 02.2025
Events & Conferences Scheduling Advisor
Crown Perth
11.2012 - 07.2015
Scheduling Advisor
Crown Perth
07.2011 - 11.2012
Store Manger
Victoria Gardens McDonalds
01.2003 - 01.2005
1st Assistances Manager
Burnley McDonalds
01.2000 - 01.2003
Crew
Collingwood McDonalds
01.1999 - 01.2000
ANTI-Mirage Training & Business Solution - Completed Microsoft Expert Excel Training
ANTI-Mirage Training & Business Solution
Monash University - Completed Bachelor of Business
Monash University
GOW Learning Institute - Completed Certificate 4 in Business (frontline Management)
GOW Learning Institute
GOW learning Institute - Completed Certificate 1, 2 and 3 in Retail Operations
GOW Learning Institute
TAFE - Completed Year 12
TAFE
Santa Maria Collage - Completed Year 11
Santa Maria Collage
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