Hong Linh- Winnie Le

· Coordinating with clients to obtain the necessary information, and documents and prepare forms to successfully lodge with the Australia Securities and Investments Commission (ASIC) to incorporate companies and notify them about companies’ changes.

· Validating and/or correcting data elements in order forms to ensure they are in the approved format and structure acceptable to the Australian Corporations Law and ASIC’s regulations.

· Facilitating the set-up of companies and trusts by communicating the requirements with clients, communicating with external professionals involved in corporate governance, communicating with ASIC officers about difficulties and solving problems.

· Making timely contact with NSW or VIC Revenue officers for trust deed stamping and duty assessments for the clients in the urgency of property settlement.

· Acting as ASIC’s agent to ensure the companies’ annual compliance is coped with Australian Corporations Law.

· Preparing forms for companies’ changes such as change of registered office, resigning and appointing officers, issuing shares or change company share structures and lodging them with ASIC; then preparing all the minutes, consents and company secretarial documents for clients to sign and keep in the company register.

· Applying ABN, TFN, GST and PAYG with ABR and ATO on behalf of clients

· Setting up trusts (family trust, unit trust, SMSF, bare trust) and helping clients with resigning trustees, changing appointer, and amending the trust deed.

· Stamping all types of trust deeds

· Preparing invoices, reconciling accounts and tracing debts in MYOB

· Ensuring that procedures and documents are up to date and compliant with current legislation.

· Providing excellent customer service.

· Managing and updating database systems.

· Traceable 5-star reviews of clients left on the company website about excellent customer service since February 2023. Communicating with external professionals involved in corporate governance.

• It was a temporary position for 3 months. When I got a permanent job at Patricia Holdings, Hillebrand Gori also promised to offer me a permanent position if I could stay. Apart from doing account payable responsibilities, I had a chance to work closely with sales, read through freight forward contracts, know all the terms of sea freight or airfreight, see what a bill of lading looks like and so on.
• Maintained accurate financial records by regularly reconciling accounts payable transactions.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Maintained high level of data integrity by consistently updating vendor information in the system accurately.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Maintained good working relationships with vendors and resolved disputes.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.

• Vietwash is the biggest car wash and car detailing chain in Viet Nam. It has 60 stores in Ho Chi Minh, Da nang and Dong Nai.
• As a sales & marketing director, I researched, communicated and signed contracts with lots of overseas manufacturers to import car perfumes, cleaning and detailing liquids and accessories to Vietnam and sold them in 60 stores.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Devised marketing plans using digital strategies, print advertising, and word-of-mouth tactics.
• Coordinated with the creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
• Wrote and distributed press releases to increase brand visibility.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Led cross-functional team to launch new products successfully, ensuring alignment with customer needs and market trends.
• Hired, supervised and coached 600 employees on sales strategies to optimize performance.

I worked in the banking industry from 2011 (after I came back home from Australia) till 2016- when I decided to do my start-up and explore myself more.

I experienced lots of different positions in the banking industry and in every position I always performed in the top 5 of the big banks and was promoted to Marketing Manager- level of Deputy Director at any bank at the age of 32.

· Received TOP CSR reward of Inner West Area Award in 2009

· Welcomed all customers that come into the branch, creating a warm and positive first impression as they enter

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Offered advice and assistance to customers, paying attention to special needs or wants.

· Responded to customer requests for products, services and company information.

· Provided primary customer support to internal and external customers.

· Recommended products to customers, thoroughly explaining details.

· Collected customer feedback and made process changes to exceed customer satisfaction goals.