Hong Mu

I planned and executed both a beauty pageant and a singing competition. Additionally, I successfully organised business event monthly. My responsibility also involved overseeing advertising shoots and social media promotions for various businesses. Furthermore, I developed promotional strategies and produced video content for Mercedes-Benz Brisbane, which was then promoted across Asian social media platforms.

I designed and filmed videos based on the specific needs of individuals or companies. My responsibilities included creating advertising campaigns, writing copy, shooting, and editing videos. I also published videos on the Little Red Book and Chinese TikTok, while managing and monitoring client accounts on these social media.

I'm responsible for promoting and selling products through livestream on TikTok, Instagram, or other e-commerce apps. My duty include presenting and demonstrating products, engaging with the audience, answering questions, and encouraging viewers to make purchases.

• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Processed client rebate reconciliation, reporting and check requests.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using words, power point and Excel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

• Developed tour programming to enhance guest experiences.

• Built personal relationships with guests to promote positive experiences.

• Collected and deposited payments from guests. Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

• Answered customer telephone calls promptly and appropriately.

• Delivered production ready graphics in HTML and CSS for all marketing assets.

• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Organised, stored and retrieved files to enhance daily operations