Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hong Nga Quach (Vicky)

Liverpool

Summary

Motivated and responsible individual with over 10 years of experience in retail business management, demonstrating strong skills in customer service, marketing, and interpersonal communication. Now in the final year of a Bachelor of Psychology degree, with five units remaining, and passionate about using psychological knowledge to support children and families in need. Eager to re-enter the workforce, gain new skills, and contribute meaningfully in a community-focused role. Known for being patient, sociable, and committed to making a positive difference.

Overview

9
9
years of professional experience

Work History

Founder of G T Fashion

GT Fashion
10.2004 - 01.2014
  • After completing my High School Certificate, I successfully operated my own retail business for over 10 years, specialising in school uniforms, as well as men's, women's, and children's clothing. This experience provided me with a strong foundation in customer service, sales, and business management. I developed and refined key skills such as patience, dedication, and effective communication while interacting with a diverse customer base. Through hands-on experience, I gained valuable abilities in stress management, strategic marketing to boost sales, and creative problem-solving. Managing daily operations and building long-term relationships with both loyal customers and business associates strengthened my interpersonal skills and professional resilience. I am a sociable, responsible, and highly motivated individual, committed to delivering excellent service and consistently achieving business goals.

Education

Bachelor's degree - Psychology

Western Sydney University
05.2025

Skills

  • Client support
  • Strong organizational expertise
  • Customer transaction handling
  • Facility upkeep
  • Effective communication
  • Effective team management
  • Cash management expertise
  • Microsoft Office proficiency
  • Comprehensive experience in research methodology and data interpretation
  • Effective interpersonal understanding
  • Conflict management and negotiation
  • Effective cross-cultural communication
  • Team collaboration
  • Proficient in verbal and written communication
  • Statistical data analysis
  • Data interpretation skills
  • Comprehensive analytical skills
  • Skilled in both Microsoft Office and Google Workspace
  • Proficient in Chinese and Vietnamese

Languages

Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Founder of G T Fashion

GT Fashion
10.2004 - 01.2014

Bachelor's degree - Psychology

Western Sydney University

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Hong Nga Quach (Vicky)