Hong Ngoc Pham
Greenacre,NSW
Summary
Dynamic retail professional with proven expertise in customer service and product knowledge at Shop. Recognized for enhancing customer engagement and driving sales through effective promotions. Skilled in cash handling and inventory management, consistently achieving sales targets while fostering strong relationships with customers and team members. Committed to creating a welcoming shopping environment.
Overview
4
4
years of professional experience
Work History
Nail Technician
M&T Nail and Beauty
04.2022 - 06.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Stayed updated on industry trends and techniques, continuously improving skills to better serve clients' needs.
Assistant
Shop
01.2021 - 02.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions.
- Maintained store organization and cleanliness to promote a welcoming environment
- Implemented promotional displays, attracting customer interest and increasing sales opportunities.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Participated in team meetings, contributing ideas for improving customer service practices.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Waitress
Vibe's Resaurant
11.2019 - 04.2020
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided excellent customer service by promptly addressing inquiries and resolving issues.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Certificate IV in Marketing And Communication
Ideal College
Sydney, NSW12.2022
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Cash handling accuracy
- Store cleaning
- Product knowledge expertise
- Shipment receiving
- Sales promotion
- Order processing
- Problem-solving
- Time management
- Retail transactions processing
- Effective communication
- Customer engagement
- Sales target achievement
- In-store promotions
- Seasonal promotions
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Refference
Manager : David Phan
Contact number:+61 434 546 125
Staff: Natalie pham
Contact number: +61 466 506 620
Available
Flexible and willing to work mornings, evenings, weekends, or holidays as required.
Monday to Friday
Weekend prefer
Timeline
Nail Technician
M&T Nail and Beauty
04.2022 - 06.2023
Assistant
Shop
01.2021 - 02.2022
Waitress
Vibe's Resaurant
11.2019 - 04.2020
Certificate IV in Marketing And Communication
Ideal College