Hong Phuc Tran

- Provide customer service, make orders of breads, sanwiches, cakes or rolls for customers

- Autonomously manage the floor and service standards of the bakery.

- Cash handling and Eftpos payment processing

- Customer complaint handling and resolution

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Food preparation: Cooking, making and decorating Vietnamese dishes
• Providing customer service skills and assisting the front of house team in the restaurant

· Cleaning and preparing rooms for guest arrival and stayovers

· Houseman duties including transporting linen and replenishing stock

· Ad-hoc property maintenance work

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Making food and beverage suggestions and recommendations to diners
• Cash handling and Eftpos payment processing
• Customer complaint handling and resolution